I specialize in providing exceptional support to customers across various industries. I aim to ensure customer satisfaction and build strong relationships that drive loyalty and repeat business.
Before taking any customer support role, I ensure to have a deep understanding of the various products beforehand. This is to help provide proper troubleshooting steps and product information queries.
While on the job, I do my best to prioritize timely and accurate responses with problem-solving skills while ensuring customers feel heard and valued.
Why Choose Me:
Proven track record of consistently meeting and exceeding customer satisfaction targets.
Flexible availability to accommodate varying work schedules and time zones.
Strong attention to detail and commitment to accuracy in all interactions.
Continuous learning and adaptability to new technologies and processes.
Let's work together to elevate your customer support experience and drive customer loyalty.
Contact me today to discuss how I can contribute to your smooth customer service and success!
Experience: 2 years
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇵🇠Philippines
Residency: 🇮🇩 Indonesia
Experience
Customer Support Agent
5CA 2023 - 2024
Handled 80 customer responses per day Maintained CSAT score of 70% above Maintained rapport with customers with empathy, active listening, and follow-up language 6 months of experience using Zendesk, SafesForce, and other customer support tools (ex. transactions, evoking OTEs) Handled customer-related queries (processing refunds, troubleshooting tech & connectivity issues, general queries.)
Sales Frontline Representative
PT Naval Group 2022 - 2023
Generated million-dollar sales through lead prospecting, cold calling/emails, client meetups, and closing deals. Generated 700 - 800 new client contacts excluding supplier contacts Maintained daily communication with clients. Consistently quoting passed and new clients the best competitive price while maintaining good business relations Organized business itineraries and arranged meetings for directors.
Social Media Manager
Sure Success 2020 - 2023
Produced online viral-proven content for several clients on a daily basis. Crafted high-quality copywriting that provided insights, information, and entertainment. Conducted comprehensive research on topics to craft clear and accurate copy. Managed work within the Content Management System and consistently met agreed-upon deadlines.
Skills
customer-support
photoshop
sales
social-media
english
indonesian
tagalog