Hi,
I'm Peter, a Customer Support & Operations specialist with 20+ years of client-facing experience in customer care and problem-solving. I’m skilled in email/chat support, documentation, and handling client issues with empathy and clarity. I stay calm under pressure and confidently can manage multiple priorities across CRM systems, social platforms (X, Discord, Telegram, Reddit), and various communication and knowledge-base tools.
I bring strong hands-on support, SaaS and operations experience, running my own business for over a decade where I'm managing customer support, client relations, communications on multiple channels, workflows, documentation, and escalations in a structured, professional way on a daily basis. I learn new systems quickly and adapt fast to new environments while maintaining a friendly, clear, and professional communication style.
I'm bilingual (English/Hungarian) and open to global remote roles in customer support, customer success, community support, and client relation operations.
Thanks for looking!
Hoping to hear from you!
Experience: 11 years
Yearly salary: $36,000
Hourly rate: $30
Nationality: 🇭🇺 Hungary
Residency: 🇬🇧 United Kingdom
Experience
Trader - Community Support & Customer Communication
CFT & Major Exchanges 2020 - 2025
Starting my trading and crypto journey in 2019, I’ve been actively involved in trading across crypto, indices, forex and stocks, while working in roles that required clear communication, patience, and problem solving. ⦁ Proficient in Technical Analysis, Tradingview and Charting, Risk Management, Trading psychology, Trading strategies, CEXs/DEXs, Web3, Prop firms, De-fi, Dapps, and Wallets. ⦁ Finished official price action trading masterclass by Mete Kaplan. Achieved certified prop firm payout, ranked 6th place on global ranking list. Following the markets improving and learning every day. ⦁ Supported clients, managed online communities, and helped users understand technical subjects — including Discord moderator role for an NFT project, and managing my own business clients.
Business Owner - Operations & Client Support
Self Employed 2015 - 2025
• Owned the full client lifecycle: onboarding, scheduling, support, retention, and follow-ups. • Delivered multi-channel customer support (email, chat, WhatsApp, social platforms). • Designed and maintained workflows, booking systems, documentation, and SOPs. • Acted as primary point of contact, resolving issues calmly under pressure. • Tracked customer sentiment, identified recurring issues, and handled escalations. • Managed external partners and suppliers, ensured smooth, reliable operations.
Certified Laser Technician - Customer Operations Manager
Self Employed 2015 - 2025
⦁ Performed precision procedures requiring strict safety, clear instructions, and trust-building. ⦁ Explained complex processes in simple terms; provided structured post-service guidance. ⦁ Maintained compliance-driven documentation and safety operational standards. ⦁ Delivered consistent follow-ups to ensure quality outcomes and long-term client satisfaction.
Insurance Client Advisor – Insurance Brokerage - Sales Representative
Assessment Center 2009 - 2014
⦁ Consultative sales, clarifying insurance options and guiding decision-making. ⦁ Managed customer onboarding, renewals, documentation, and follow-ups. ⦁ Built trust through structured, transparent communication under pressure. ⦁ Consistently exceeded targets, improving retention and client satisfaction.
Skills
admin
business-development
community-manager
crm
crypto
customer-service
customer-success
customer-support
defi
discord
nft
research
saas
social-media
trader
virtual assistant
web3