xaver

Handled and managed F&B and Lifestyle brands by overseeing daily marketplace operations, coordinating multi-warehouse order fulfillment, and managing pricing and promotions to optimize performance and revenue. Managed inventory levels and conducted forecasting to support smooth campaign execution. Analyzed Shopee & Tiktok affiliate partners weekly to identify high-performing creators and strengthen collaborations that drive traffic and sales growth. Planned, managed, and monitored Shopee Ads, Tiktok Ads campaigns to improve GMV, optimize ad performance, and increase ROAS. Responsible for managing offline purchase orders via Seller Center, overseeing the end-to-end process from order placement to final delivery confirmation. Coordinated with the Tax team to support compliance processes, invoice validation, and smooth month-end closing activities.

Managed multiple brands in the beauty, and lifestyle categories, ensuring consistent performance and brand alignment across platforms. Improved campaign performance through data-driven analysis, regular reporting, and ongoing A/B testing. Achieved a customer satisfaction rate of over 95% by efficiently handling inquiries, complaints, and issue resolution. Collaborated closely with warehouse teams to reduce shipping delays by up to 15%, enhancing overall fulfillment speed and reliability. Oversaw daily e-commerce operations, including order processing, inventory tracking, and coordination of timely deliveries. Executed cross-platform marketing campaigns, including voucher management, product bundling, and promotional scheduling. Optimized product pricing strategies based on real-time sales performance, competitor benchmarking, and seasonal promotions. Analyze sales data, traffic, and conversion rates to improvement and optimization.

Handled operations for the Kohler brand, focusing on product accuracy, availability, and online visibility. Managed product listings by maintaining detailed descriptions, competitive pricing, and accurate stock levels. Analyzed sales, traffic, and product performance data to uncover insights and drive strategic optimizations. Partnered with customer service teams to ensure timely and effective resolution of customer issues. Oversaw end-to-end order fulfillment to guarantee accurate processing and on-time delivery. Monitored inventory levels and collaborated with the supply chain team to maintain stock efficiency. Worked closely with backend and IT teams to report, troubleshoot, and validate system and data-related issues.

Built and maintained relationships with prospective and existing customers through consistent and personalized follow-ups. Handled sales processes over the phone, including negotiation and closing, in line with set targets. Managed the Central Java and Sumatra regions, ensuring smooth communication and customer satisfaction in both areas. Updated and organized lead databases to support efficient tracking and timely follow-ups.

Designed chatbot conversation flows and scripts to enhance user engagement and support. Led the development of user-friendly chatbot interfaces across multiple platforms (web, mobile). Achieved over 2,000 views on the deployed chatbot. Conducted functionality testing and documented bugs during user simulation phase.

Assisted in designing and developing responsive websites using HTML, CSS, and JavaScript. Collaborated with senior developers to implement both front-end and back-end features. Participated in code reviews and debugging to ensure code quality and functionality. Conducted regression testing to validate bug fixes and feature updates.