xbm021

Configured DNS and email authentication (SPF, DKIM, DMARC) to authenticate sending domains, raising open rates from roughly 2% to roughly 25% for key clients. Managed the full email lifecycle, including IP warm-up and list hygiene, while monitoring Mailgun dashboards to catch bounce spikes and deliverability failures.

Investigated buyer-side fraud in the BRI queue, covering payment fraud, account takeover, and reinstatement of legitimate compromised accounts across high-volume transaction queues. Decisioned ~90 to 110 cases per day (about 2 to 4 minutes each) using behavioral analysis (modus operandi), IP geolocation, device fingerprinting, and velocity checks. Maintained a 97% monthly decision-accuracy rating and was named Top Performer in December 2017 while exceeding productivity targets. Cleared a dormant, low-history account flagged for a sudden ~$50K order of roughly 20 high-end computers by cross-referencing public professional profiles and confirming directly with the verified cardholder; the purchase was a legitimate new business, and the verification prevented a false-positive decline. Surfaced emerging fraud patterns to the policy team to help refine automated detection logic.

Led cross-functional web-development teams using Scrum to deliver interactive projects on time and on budget.

Co-launched the Costa Rica branch, managing incorporation, banking, and infrastructure; recruited and trained a 10-person sales team; scaled weekly order volume from roughly 20 to roughly 115.