xharvak

Global Community Moderator

Resourceful Community Manager, proficient at developing strategic go-to-market communication plans that align with the company’s business priorities and initiatives. Willing to go that extra mile to keep customer retention at an all time high level. Love collaborating with other people to find the most creative and effective solutions to increase customer satisfaction.


Experience: 4 years

Yearly salary: $28,000

Hourly rate: $15

Nationality: 🇹🇷 Turkey

Residency: 🇹🇷 Turkey


Experience

Marketing & Creative
LAVA Games
2023 - 2023
Successfully launched the Web3 real-time trading simulation 'Banksters' in the Turkish market with a small budget and gained 1K+ active players within 24 hours with a marketing plan that was crafted in a short period of time. Composing informative articles about the game itself, as well as copywriting, proofreading, researching and negotiating for possible partnerships, throwing live shows on camera weekly to the Turkish community, moderating the global chat, and training inexperienced moderators about how to behave and take action. Provided voice-overs to the company's informative/marketing videos in both English and Turkish, as well as proofread and advised on how to improve the scripts for these videos.
Global Community Moderator
BullPerks & GamesPad
2021 - 2025
Responsible for solving the company’s investors’ technical problems, helping them in coordination with the relative teams and responding to their queries regarding the ongoing events and changes in the system. Set up, organized and maintained fluid functionality of our Telegram bots such as Rose, NoHelloBot and various other BullPerks/GamesPad custom bots. Provided bilingual voice-over services in English and also localized the content for Turkish audiences, along with proofreading and offering suggestions to improve script clarity and engagement.
Computer Salesman
Lenovo
2020 - 2021
Worked as a Lenovo sales representative and coordinated local marketing and promotional efforts. Contributed to an 11% increase in Lenovo product adoption within the İzmir city through active networking and customer outreach with my technical knowledge in the field and mediator communication skills. Ensured post-sale customer satisfaction by overseeing support and service.

Skills

communication
community-manager
marketing
marketing-communication
marketing-manager
social-media
customer-support
english
turkish