xxreina
Cryptocurrency Analyst/Otc Trader/Customer Service
I’m Nina Suico, a dedicated professional with over six years of experience in client services, sales support, and business development across the cryptocurrency, cybersecurity, IT, and BPO sectors. My background as a crypto trading analyst and OTC trader has given me a strong understanding of market trends and technical analysis, especially within the fast-paced crypto industry. I’ve worked with clients from diverse sectors like e-commerce, healthcare, and finance, allowing me to develop a high level of adaptability and skill in addressing complex customer needs.
I’m currently seeking opportunities as an Analyst or Customer Service Agent in the crypto space, where I can bring my expertise in customer support, CRM management, and analytics. I’m passionate about continuous learning and enjoy finding ways to optimize customer interactions through tools like ChatBots and CRM systems. With my solid foundation in executive admin tasks and a commitment to customer success, I’m excited to contribute to a dynamic, forward-thinking company in the crypto industry.
Experience: 3 years
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇵🇭 Philippines
Residency: 🇵🇭 Philippines
Experience
Client Service Coordinator
EMAPTA Philippines 2023 - 2024
Maintained database accuracy with a 98% error-free rate through proficient use of Act! CRM, ensuring streamlined information management and facilitating efficient client interactions. Elevated the company's online presence by 5% through consistent weekly posts on the LinkedIn profile, fostering increased brand visibility and engagement within the target audience. Managed inbound overflow calls from the Tech Support line, generating and processing support tickets for clients, resulting in a 15% improvement in issue resolution time.
Head of Client Services
BPO Sales Group 2023 - 2024
Implemented streamlined processes, resulting in a 30% reduction in client service response time and an overall improvement in operational efficiency. Collaborated with sales and marketing teams to drive a 15% increase in new client acquisitions, surpassing annual targets. Elevated client satisfaction scores from 85% to 95% through the development and implementation of targeted service improvement initiatives.
Global Account Manager
Red Team Partners 2023 - 2023
Serve as the main point of contact in all matters related to client concerns and needs. Develop a thorough understanding of company products and service offerings to better upsell and cross-sell to clients. Collaborate with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being executed.
Director of Customer Service
Fast Gateway System 2022 - 2022
Successfully recruited and built a high-performing customer service team, resulting in improved service delivery and customer satisfaction. Implemented streamlined workflows, reducing response times by 15% and enhancing overall departmental efficiency. Developed and executed customer service policies that contributed to a 5% increase in customer satisfaction scores.
Global Sales Executive
Red Team Partners 2022 - 2023
Efficiently organized and managed scope calls by checking the availabilities of testers, account managers, and clients. Successfully negotiated with testers to secure reduced project days, strategically lowering operational costs enhancing the ability to close deals and increase market share by 20%. Implemented a systematic approach to data management, reducing errors by 25% and enhancing the accuracy of records in the internal database and maintaining records of all scoped days and service details.
Cryptocurrency Analyst/ OTC Trader
Blitz Inc 2019 - 2022
Spearheaded the execution of 13% Over-The-Counter (OTC) cryptocurrency trades, managing large transaction volumes with a focus on minimizing market impact and maximizing profitability. Built and maintained a portfolio of satisfied institutional clients, resulting in repeat business and positive referrals. Analyzed cryptocurrency market trends and data to forecast price movements, delivering reports that enhanced trade decision-making processes and contributed to a 15% increase in portfolio returns.
Recruitment Specialist
Shang-li Information Technology Co. Ltd 2019 - 2020
Fostered strong partnerships with hiring managers, understanding the team dynamics, staffing needs, and long-term objectives. Received positive feedback from candidates and hiring managers for a seamless and positive recruitment experience. Spearheaded end-to-end recruitment processes, including job posting, candidate sourcing, interviewing, and onboarding, ensuring the acquisition of top-tier talent aligned with organizational goals.
Order Desk Auditor
Tire – EO Business Process Outsourcing 2017 - 2017
Successfully reduced order discrepancies by implementing enhanced auditing processes, contributing to improved customer satisfaction. Developed and implemented streamlined procedures, resulting in increased order processing efficiency. Received commendations for maintaining high accuracy levels in order processing, positively impacting overall customer experience.
Data Entry Officer
Tire – EO Business Process Outsourcing 2017 - 2017
Successfully processed and entered large volumes of data within tight deadlines, contributing to the smooth functioning of organizational processes. Implemented quality assurance measures that significantly reduced data entry errors by 20% and improved overall data accuracy. Demonstrated efficiency in processing 10,000+ data entries on a monthly basis, meeting tight deadlines and ensuring timely completion of tasks.
Customer Service Representative
Teleperformance 2016 - 2017
Ensured accurate and comprehensive documentation of customer interactions, maintaining a 98% accuracy rate in account notes and records. Successfully handled a high call volume of over 100 calls daily, showcasing effective multitasking and time management skills to meet customer needs promptly. Delivered exceptional customer service by addressing billing concerns, providing technical support, and resolving general inquiries, resulting in a 79% customer satisfaction rate based on feedback and surveys.
Skills
admin
analyst
customer-support
data-entry
part-time
research
salesforce
social-media
teaching
virtual assistant
english
tagalog