yabikibra

Junior Professional

Dear Hiring Manager,

My name is Yabikibra Aweke, and I am a highly motivated individual with a strong background in education, seeking an opportunity to contribute to your company as a Customer Service Representative.

Throughout my academic studies and professional experiences, I have developed a solid foundation in communication, problem-solving, and customer engagement. I am passionate about providing exceptional service and ensuring customer satisfaction. I have honed valuable skills in active listening, adaptability, and collaboration through various volunteer and internship opportunities.

I am confident that my eagerness to learn, dedication to customer success, and strong work ethic will allow me to excel as a Customer Service Representative. I am excited about the opportunity to bring my enthusiasm and fresh perspective to your team.

Enclosed is my resume, which further details my qualifications. I would welcome the opportunity to discuss how my skills and enthusiasm can benefit your team. I am available for an interview at your earliest convenience.

Thank you for your time and consideration.

Sincerely,
Yabikibra Aweke


Experience: 4 years

Yearly salary: $32,000

Hourly rate: $10

Nationality: 🌏 Remote

Residency: 🌏 Remote


Experience

Quality Assurance
CCI Ethiopia
2023 - 2024
This position has helped me understand the concept of quality service. Working as part of a team to give the greatest service for our customers has taught me how to ensure the quality of the company's services, as well as how to assist agents in the right way with the right knowledge provision.
Customer Service Representative
CCI Ethiopia
2022 - 2023
CCI Ethiopia is a subsidiary of Instacart, a firm based in the United States and Canada that provides grocery delivery and pickup services. This was a terrific opportunity for me as a CCR to learn how to handle tremendous pressure, grasp the corporate world, identify problems fast and develop solutions, along with good communication skills.
Digital marketer
Zelibs Clothing Trade
2021 - 2022
During my professional career, I was in charge of taking orders and ensuring that products were delivered on time & at the correct location. This aided me in generating my management report update, performing daily cash balance, replying to client inquiries and requirements via social media and cell phone, & communicating clearly with the customer.
Accounting Intern
Afru Film Promotion & Entertainment
2021 - 2021
My responsibilities included supporting accounting activities such as entering A/P & A/R, processing payments, updating accounts payable, making reconciliations, updating accounts receivable & issuing bills & aiding with daily cash balance. This chance has enabled me to broaden my knowledge of the field of study as well as my communication skills.

Skills

communication
customer-support
quality-assurance
english
amharic