yakivyaburov

Delivered 1:1 coaching on Web3 and crypto fundamentals, helping clients confidently understand wallets, exchanges, blockchain basics, and risk awareness — translating complex technical concepts into clear, actionable guidance for non-technical users. Supported high-engagement clients in a fast-moving crypto environment, providing structured консультационную помощь, resolving platform-related questions, and maintaining a high level of trust, clarity, and communication similar to VIP user support standards. Worked at the intersection of education and operations, identifying common user friction points in crypto onboarding journeys and providing feedback to internal teams, contributing to smoother user experience and stronger client retention in a digital asset ecosystem.

Acted as a coach and strategic point of contact for students transitioning into tech careers, combining accountability mentoring, performance tracking, and structured action planning to help clients achieve measurable outcomes in a fast-paced digital learning environment. Used CRM systems, internal platforms, and data-driven follow-up processes to monitor engagement, analyze user behavior, and optimize retention — developing strong operational and analytical skills relevant to tech, fintech, and crypto-oriented products. Collaborated closely with mentors and internal tech teams, working with platform workflows and automation-based processes (including script-driven internal tools) to streamline communication, reduce friction in user journeys, and improve overall client experience.