Customer Support Representative
- A young manager in China who helps clients in wholesale purchases. In a few years, become the senior position in the company.(2019-2021)
- Customer Service Representative (2022). I realized that cryptocurrency is something that I like wildly, and I want to connect my life with it.
- Supervisor/Head of customer care in support Department (2022).
Passed the way:
- first-line customer support specialist;
- VIP customer support specialist;
- senior support specialist of the second line;
- supervisor / head of the support in the SL1/SL2 department.
Managed the operational activities of the support department:
- synchronization of the department into the general structure of the company, support of links between departments by products,
- quality control (analysis of tickets and chats and their analysis with support specialists),
- conducting training and lectures, onboarding new and existing employees,
- schedule and work with shifts of employees (~ 20 people), load distribution,
- analysis of complex and unique client cases, finding non-standard solutions,
- worked with the API, wrote technical tasks to the development team, created mind maps as part of new product launches, worked with databases.
Developed a training system that allowed faster and better onboarding and training new employees in the support department.
Launched a lecture hall within the department, implemented quiz tests on products with bonuses for specialists, conducted informal activities with the team. 💪
Experience: 3 years
Yearly salary: $60,000
Hourly rate: $20
Nationality: 🇷🇸 Serbia
Residency: 🌏 Remote
|2022 - 2022||Head of customer care||Choise.com|
|2021 - 2022||Customer Service Representative||Guarda Wallet|
|2019 - 2021||Senior Customer Service Manager||Dongyang Lisheng Clothes Co Ltd.|