yannick

Led and managed all aspects of the sales pipeline, from lead generation to closing, resulting in over $1M in leads for the business. Created engaging content for social media (including Twitter), attracting new customers and maintaining brand awareness with concise, high-impact posts. Developed and implemented effective email marketing campaigns, achieving high open and click-through rates, which directly led to increased bookings and revenue. Produced regular newsletters with engaging subject lines and clear calls-to-action that kept customers informed and generated repeat business. Collaborated with virtual assistants and contractors to ensure seamless daily operations, improving efficiency and customer satisfaction. Problem-solved customer issues and chargebacks, adjusting business processes and communications to ensure clarity and reduce negative feedback. Used insights gained from customer interactions to create targeted marketing materials, which can be adapted to crypto projects to attract users and build trust.

At Bank of America Manhattan, I worked in a customer-facing role, where I provided exceptional service by assisting clients with their financial needs. My responsibilities included managing customer accounts, resolving inquiries, processing transactions, and offering tailored banking solutions. Through effective communication, problem-solving, and a thorough understanding of banking products, I consistently maintained strong client relationships. I was ranked as the best salesperson in my role, exceeding sales targets by offering personalized financial solutions that met clients' needs. This achievement further honed my skills in sales, customer service, and client engagement in a high-pressure, fast-paced environment.