yashvardhang

Spearheaded a strategic initiative to reposition Aldi Ireland, mitigating operational risks resulting in a successful brand transition. Led a team of 5 to enhance product quality perception and elevate the shopping experience, aligning with risk management principles and driving customer satisfaction. Collaborated effectively with Aldi (Client) as the primary liaison, ensuring seamless coordination on project timelines and deliverables, and fostering strong stakeholder relationships.

Led resolution of complex technical incidents, ensuring timely escalation and mitigation of operational risks, resulting in improved system stability and reliability. Spearheaded data monitoring projects, identifying operational trends, and implementing process optimizations that reduced SLA times by 20%, enhancing efficiency and customer experience. Facilitated cross-functional team collaboration during critical incidents, minimizing operational disruptions and ensuring effective communication and coordination, leading to faster incident resolution. Successfully planned and executed the TAMM Abu Dhabi Bug Bounty Hunter Challenge, demonstrating strong project management skills and adherence to risk management protocols. Developed and delivered engaging product demonstrations, effectively communicating complex solutions to stakeholders, and ensuring alignment with practice goals, driving product adoption.