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1. Inventory Management Track and monitor inventory levels to ensure stock availability. Maintain accurate records of incoming and outgoing goods. Perform regular stock counts (cycle counts and physical inventories). 2. Receiving & Issuing Goods Verify shipments against purchase orders and invoices. Inspect goods for quality and quantity upon arrival. Organize and label products in the warehouse or storage area. 3. Data & System Management Enter and update stock data in inventory management software (ERP/WMS). Generate inventory reports for management (shortages, excess stock, slow-moving items). Reconcile physical counts with digital records to prevent discrepancies. 4. Replenishment & Ordering Monitor stock levels and notify purchasing when reordering is needed. Ensure just-in-time availability of materials to reduce overstock. Work with suppliers and logistics teams for timely deliveries. 5. Loss & Damage Control Investigate inventory discrepancies, theft, or damages. Implement safety and security measures to minimize losses. Report issues to management with recommendations for prevention. 6. Warehouse Organization Maintain a clean, organized, and efficient storage system. Ensure items are stored in compliance with safety and handling guidelines. Optimize warehouse layout for faster retrieval and space efficiency. 7. Collaboration Work closely with purchasing, sales, and production teams. Provide inventory updates to finance for accurate forecasting. Support auditors during internal and external stock audits.

1. Customer Support & Troubleshooting Act as the first point of contact for customers’ technical issues. Diagnose and resolve hardware, software, or system problems (depending on the industry). Provide step-by-step technical assistance via phone, email, chat, or onsite. 2. System Installation & Maintenance Install, configure, and test customer systems (equipment, software, or networks). Perform preventive maintenance to reduce downtime. Upgrade systems and ensure compatibility with existing setups. 3. Issue Escalation & Coordination Escalate unresolved issues to higher-level engineers or development teams. Coordinate with product, QA, and engineering teams to replicate and fix customer-reported issues. Document troubleshooting steps and maintain service logs. 4. Customer Training & Guidance Educate customers on product features, usage, and best practices. Conduct onboarding sessions and create technical guides/FAQs. Offer tips to optimize product performance. 5. Service Quality & SLA Compliance Ensure response and resolution times meet agreed Service Level Agreements (SLAs). Monitor system performance and proactively address potential problems. Collect customer feedback to improve products and services. 6. Technical Documentation Write and update support knowledge base articles. Maintain accurate reports on recurring problems and solutions. Document system configurations and customer-specific settings. 7. Customer Relationship Management Build trust and maintain long-term relationships with customers. Act as a bridge between the customer and technical teams. Identify opportunities for upselling or cross-selling (in some companies).