yevheniik
Customer Support And Community Specialist
Customer support and community specialist with 5+ years of hands-on experience in the cryptocurrency industry. Skilled in user assistance and education. Solid understanding of CEX products including Spot, Futures, and P2P trading. Gained practical trading experience with Spot, Futures, and P2P products on a major CEX, including understanding of liquidations, margin, and order types. Fluent in Russian and Ukrainian, proficient in English. Experienced in document verification and platform compliance. Available for immediate hire.
Experience: 5 years
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇺🇦 Ukraine
Residency: 🇺🇦 Ukraine
Experience
Community Specialist
Binance Archangel 2021 - 2026
- Community moderation (Telegram 45k members, Instagram 110k followers, Twitter (X)); - Participating as a speaker in over 30 AMA sessions on Telegram, YouTube, Twitch and Binance Live; - Assisting users in resolving issues and inquiries related to account access, P2P, Spot/Futures, Web3 Wallet, Earn and other CEX products; - Testing and providing structured feedback on new product features before public release; - Prepared weekly community reports summarizing recurring issues, user sentiment, and feature requests; - Conducted comparative analysis of Binance and competitor platforms (OKX, Bybit, etc.), evaluating UI/UX, feature sets, and support workflows to identify best practices.
Verification Content Moderator
Badoo, Bumble 2012 - 2025
Moderated verification content for dating sites Badoo and Bumble. Reviewed and verified user-uploaded photos for compliance with platform verification requirements.
Skills
community-manager
content-writer
education
kyc
moderator
customer-support
english
russian
ukrainian