yifanwu0717
Customer Service Specialist
Bilingual client-facing professional. Three years of international supportat Activision Blizzard, plus a direct-acquisition track record atGreenpeace converting cold conversations into recurring donors.I handle objection handling, high-touch retention, and explaining complexoperational or financial concepts clearly — comfortable in English andMandarin (TOEIC 865), and thrive in fast-paced, highrejectionenvironments where the relationship matters as much as the outcome.Open to roles in sales, business development, and clientmanagement.
Experience: 3 years
Yearly salary: $24,000
Hourly rate: $20
Nationality: 🇹🇼 Taiwan
Residency: 🇹🇼 Taiwan
Experience
Customer Service Specialist
Activision Blizzard 2020 - 2023
• Achieved top 10% global KPI ranking through efficient problem-solving. • Provided bilingual support for both in-game and transaction-related issues. • Communicated effectively with global teams and resolved escalated tickets under time-sensitive conditions.
Skills
customer-service
customer-success
customer-support
sales
english
chinese-mandarin