youxgin

Customer Support

I hold a higher education degree, but built my career in crypto rather than my original field. I have strong hands-on experience in P2P trading, customer support, onboarding, and working with European users in high-volume environments. I handled deposits/withdrawals, verification issues, risk flags, dispute resolution, and operational processes on crypto platforms.

I’m currently looking for a fully remote position in a European or global crypto company — ideally in Customer Support, P2P operations, KYC/AML processes, or general crypto operations. I learn fast, stay calm under pressure, and understand how users interact with exchanges and Web3 products on a practical level.


Experience: 2 years

Yearly salary: $50,000

Hourly rate: $40

Nationality: 🇺🇦 Ukraine

Residency: 🇺🇦 Ukraine


Experience

Manager
AURA LEGAL UAB (Crypto Exchange)
2023 - 2025
Conducting negotiations and client support for currency exchange (chat, in English). Consulting clients on the company’s cryptocurrency products and services (exchanges + website). Analyzing and monitoring the company’s cryptocurrency portfolio (purchase rates, market position control, competitor tracking, active and frozen assets, etc.). Resolving conflict cases and handling open appeals. Supervising KYC checks of clients according to AML and FNTT requirements (Sumsub). Monitoring company quality and reputation. Preparing work performance reports.
Customer Support
AURA LEGAL UAB
2023 - 2025
1. Conducting negotiations and client support for currency exchange (chat, in English). 2. Consulting clients on the company’s cryptocurrency products and services (exchanges + website). 3. Analyzing and monitoring the company’s cryptocurrency portfolio (purchase rates, market position control, competitor tracking, active and frozen assets, etc.). 4. Resolving conflict cases and handling open appeals. Supervising KYC checks of clients according to AML and FNTT requirements (Sumsub). 5. Monitoring company quality and reputation. 6. Preparing work performance reports.

Skills

compliance
kyc
sales
operations
english
russian
ukrainian