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PROFESSIONAL SUMMARY

Dedicated Community Professional with 4 years of deep involvement in the cryptocurrency ecosystem. Expert in managing Discord communities, providing high-quality customer support, and maintaining a safe, engaging environment for users. Fluent in Russian and English, enabling seamless communication with global audiences.Technical support, and community growth.

CORE COMPETENCIES

• Discord Management: Bot configuration (MEE6, Dyno, Wick), roles setup, security, and raid protection.
• Customer Support: Ticketing systems, resolving user issues, and creating FAQs/Knowledge bases.
• Crypto Expertise: Understanding of DeFi, NFTs, L1/L2 solutions.
• Conflict Resolution: Neutralizing toxic behavior, managing FUD, and maintaining brand reputation.

EXPERIENCE

Crypto Community Moderator / Support | Remote
2020 – Present

• Actively moderated Discord/Telegram channels for various crypto projects (NFT drops, DeFi protocols).
• Provided 24/7 technical support for users regarding wallet connections, minting processes, and transactions.
• Translated official announcements and articles between English and Russian.
• Organized and hosted community events, AMAs, and quizzes to increase engagement.
• Identified and banned scammers/phishing bots to ensure community safety.

KEY ACHIEVEMENTS

• 4 years of hands-on experience in the crypto market (trading, researching projects, community participation).
• Built and structured Discord servers from scratch with advanced role systems.
• Maintained a high response rate in support tickets (average response time < 5 mins).

EDUCATION & SKILLS

• Languages: Russian (Native), English (Advanced/Professional).
• Tools: Discord, Telegram,Twitter(X), Google Workspace.
• Knowledge: Blockchain basics, Web3 wallets (Metamask, Phantom), Smart contracts.