yuankang
Customer Success Specialist
Customer Success and Account Management professional with 6 years of experience driving VIP lifecycle management, client reactivation, and high-value account retention. Highly successful in managing B2B clients and High-Net-Worth (HNW) traders across FinTech and Crypto platforms. My true passion lies in owning the full customer journey—from onboarding to driving 200% NRR, maximizing Lifetime Value (LTV), and orchestrating CRM automated retention strategies in highly fast-paced, competitive environments.
Experience: 7 years
Yearly salary: $48,000
Hourly rate: $25
Nationality: 🇲🇾 Malaysia
Residency: 🇲🇾 Malaysia
Experience
Operations & Retention Lead
Growth Ventures 2023 - 2025
Built customer retention and operational systems across early-stage consumer ventures, combining strategy with hands-on execution. Increased revenue by 300% through customer reactivation strategies and commercial optimization. Improved repeat customer retention by 40% through targeted lifecycle engagement initiatives.
Customer Success Lead
IN-TECH NETWORK SERVICE LIMITED COMPANY 2019 - 2023
Managed an active portfolio of approximately 30 B2B clients, primarily SMB investment firms and high-value trading partners, owning the full client lifecycle from onboarding through retention, expansion, and account growth. Owned the complete customer lifecycle for a $700K ARR portfolio, achieving a 200% NRR.
Skills
account-manager
communications
customer-service
customer-success
customer-support
fintech
gpt
non-tech
english