Dedicated customer service professional with 3 years of hands-on experience in resolving customer concerns, managing escalations, and delivering high-quality support across diverse channels. Consistently recognized for a customer-centric approach, effective communication, and the ability to turn challenging situations into positive experiences. Proven ability to manage CRM systems, document resolutions, and collaborate with team members to exceed customer satisfaction goals. Experienced in both B2C and B2B service in crypto environments, with a track record of driving process improvements and ensuring exceptional customer experiences at every touchpoint.
Experience: 3 years
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇷🇸 Serbia
Residency: 🇹🇷 Turkey
Experience
Market Research & Business Development Intern
Primus Consulting Service 2023 - 2023
Analyzed business goals, objectives, and needs. Helped plan and design business processes and make recommendations for improvement. Performed research and analysis in support of operations. Assisted in resolving business issues using systems and data. Estimated costs and benefits of multiple actions and/or solutions and provide recommendations.
Customer Service Consultant
Scentbird 2022 - 2025
Provide first level contact and convey resolutions to customer issues. Resolve customer concerns effectively and efficiently, in a professional and customer centric manner, using the proper escalation process when necessary. Anticipate and identify potential negative customer situations, turning them into positive experiences. Properly escalate unresolved queries to the next level of support and/or to development team. Properly report emerging issues to manager. Properly update customer data and account adjustments. Walk customers through problem solving process. Follow up with customers, provide feedback and see problems through to resolution.
Customer Support / Sales Manager
ECOS Finance 2021 - 2022
Provided first level contact and convey resolutions to customer issues. Resolved customer concerns effectively and efficiently, in a professional and customer centric manner, using the proper escalation process when necessary. Consulted customers in crypto investment options. Provided updates on ongoing transactions. Anticipated and identify potential negative customer situations, turning them into positive experiences. Approve/Deny Accounts for use based off company KYC policy. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Taking ownership of customers issues and following problems through to resolution. Followed up on hot lead via WhatsApp, Telegram and Email. Helped customers make purchase and Investment. CRM Management.
Skills
customer-service
customer-success
sales
customer-support
english
hindi
iranian-persian
pashto
russian
