Top Skills Python (Programming Language) At Revolut since January 2024, my focus is on delivering outstanding help desk support by leveraging my problem-solving abilities and deep understanding of customer service management. Navigating the complexities of financial services, my role primarily involves addressing customer inquiries and ensuring a seamless user experience. With a foundation in the sciences from Kendria Vidhyalya Pachmarhi, I am intrigued by the intersection of technology and customer support. The knowledge gained from certifications in blockchain and computer science complements my dedication to innovation and a customer-centric approach, driving my ambition to contribute to transformative solutions within the fintech space.
Experience: 6 years
Yearly salary: $24,000
Hourly rate: $20
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Support Specialist
Revolut 2024 - 2025
Worked as a Support Specialist at Revolut, assisting users with their queries related to cryptocurrency and trading services via chat and other support channels. Provided guidance on transactions, market insights, account issues, and security concerns. Later transitioned to the Service Desk team, handling JIRA tickets for inbound, outbound, and referral requests. Resolved technical issues, coordinated with internal teams for escalations, and ensured smooth operations by addressing user concerns efficiently.
Customer Service Representative
Amazon 2023 - 2024
Senior Executive
_VOIS 2022 - 2023
Helping inbound customers via chat with their queries related to network services, account. Working for 2 major line of business of Vodafone - VOXI and Pay as you go. Pitching sales through services for Pay monthly contracts.
Quality Analyst
Annova Solutions 2022 - 2022
Client was a record retrieval & litigation support services. Assembling notice & subpoena packets. Preparing and process signed packets/documents for delivery to Field for delivery and/or service.
Teammate
TaskUs 2021 - 2022
Client was an online food ordering platform. Handling international inbound customers and helping them with their queries regarding account and orders, later moved to the payment department, handling payment related queries using stripe.
Customer Service Representative
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED 2020 - 2020
Handling Inbound Indian customers and helping them with their order related queries, account related queries. Handling North America LOB via chat and helping customers with their orders and account related queries.
Customer Service Representative
Magnum Group 2018 - 2020
Client was a fintech company providing loans and finance via mobile application. Handling Inbound Indian customers and helping them with their loan related queries.
Skills
crm
crypto
full-time
jira
salesforce
solidity
customer-support
