zeynepsalmaz

Led CRM implementation and integrated it with salon booking tools. Collaborated with teams to boost customer retention and service quality. Tracked campaigns and analyzed user data to uncover improvement opportunities.

Responded to customer inquiries via email, chat, and phone, ensuring timely and accurate customer support. Resolved issues within SLA targets and provided clear product information to build trust. Collaborated with teams and used new tools to improve service quality and efficiency.

Created and audited training plans to improve learning outcomes. Gained experience in process optimization and stakeholder collaboration.

Delivered EU-standard training programs. Strengthened communication and analytical thinking through feedback and reporting.

Tested AI customer service tools and reported bugs to technical teams for resolution. Collaborated with product and development teams to improve tool functionality and usability. Provided feedback based on user interactions to support feature development. Observed tool performance during live usage and shared findings in weekly reports.

Handled customer inquiries with clarity and empathy. Built strong communication and problem-solving foundations.

Created engaging content for a 7.5k+ follower base, reaching 300+ live viewers per stream. Managed a Discord community to increase retention and user engagement. Analyzed audience behavior to optimize streaming times and content formats. Hosted online events and giveaways to drive platform loyalty and growth. Gained early experience in gamified incentives, reward systems, and community ops.