zoyda

Crypto Operations & Customer Support Specialist | P2 P | Web3 | Kyc/Aml | Arabic & English

 

 Crypto Operations and Customer Support professional with over five years of hands-on experience in cryptocurrency trading, P2P transactions, and blockchain operations. Experienced in Spot and Futures trading, wallet security, transaction verification, and resolving common crypto-related issues. Combined with two years of customer service experience, I enjoy helping users navigate Web3 products through clear communication and practical problem-solving. Zendesk Certified, AML Fundamentals certified by Sumsub Academy, and EF SET C2 English certified. Currently seeking a remote Customer Support or Crypto Operations role within a Web3 company. 





Experience: 2 years

Yearly salary: $22,000

Hourly rate: $10

Nationality: 🇪🇬 Egypt

Residency: 🇪🇬 Egypt


Experience

Sales & Customer Service Representative
Furniture Retail Store
2024 - 2026
Managed end-to-end branch operations including sales, purchasing, and inventory control. Handled customer inquiries and resolved issues via WhatsApp and phone, including delayed orders and product guidance. Advised customers on selecting the right furniture and mattress type, including accurate sizing. Monitored stock levels, identifying shortages and surplus to support inventory planning.

Skills

blockchain
crm
crypto
customer-support
decentralize
defi
finance
fintech
kyc
smart-contract
solution
trader
english
arabic