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Analyze data for an online education platform specializing in Data Analytics, Web Design, and Development courses in Germany. Use Python to process and interpret user engagement metrics, tracking course effectiveness and student performance. Build interactive dashboards in Tableau and Google Sheets to monitor enrollment trends, course completion rates, and feedback analysis. Increased enrollment rates by 25% through targeted data-driven marketing strategies and improved retention by 15% by identifying key dropout points and implementing proactive interventions. Develop predictive models to forecast student success and retention rates, improving course customization and teaching strategies. Collaborate with cross-functional teams to optimize the digital learning environment, including content updates and platform usability. Provide detailed analytics reports to instructors and management, enabling data-driven decisions to enhance the learning experience.

Delivered expert consultations on IT services, specializing in Facebook ad policy guidance and payment troubleshooting. Improved client satisfaction through analysis of service trends and implementation of actionable recommendations, using Excel to identify key metrics and patterns. Provided solutions for digital platform challenges, creating dashboards to monitor customer interactions and enhance problem-solving efficiency.

Provided technical support to Apple clients, improving communication and problem-solving skills. Analyzed customer feedback data to identify common issues, contributing to improved service processes and customer satisfaction. Created simple visual reports to track resolution rates and optimize support workflows.

Led a team of 10 and helped increase loan sales by 20% by analyzing data and improving team performance. Created clear and simple dashboards using Excel, Power BI, Word, and PowerPoint to track results and make reporting faster, cutting the time needed by 30%. Studied customer data to find trends, which boosted loan approvals by 15%. Worked with other teams to improve credit products and make them more attractive to customers. Taught the team how to understand and use data effectively, making their work easier and more productive.