Provide best-in-class end user support in the office or remotely
Manage SaaS services, endpoints and more
Improve Cake’s technology stack by understanding wider business needs and collaborating to define and deliver solutions.
Assist with MDM Enrollment and managing of accounts
Take ownership for inventory management of all of our equipment, including our global and remote colleagues
Assume the role of administrator for software accounts like g suite, etc
IT Asset and Inventory Management
Deploy, troubleshoot, and maintain our IT systems and hardware
Run server administration tasks
Be involved with Policy making
Manage onboarding and off-boarding workflows
Maintain and enhance technology standards, knowledge, processes, procedures, and documentation
What you’ll need:
At least 3 Years of relevant experience as a L1/L2 End-user Support, Service Desk/Helpdesk or similar IT Support Role
Relevant experience on device provisioning especially on Mac and Windows
Knowledge of networking and internet protocols, including TCP/IP, ARP, DNS, SMTP, SPF DHCP, HTTP/HTTPS, SSH and IPSEC
Experience with using Jumpcloud and OpenVPN for at least a year, in a similar position
Experience implementing and managing SaaS Services such as Slack, Google Workspace, AWS or equivalent experience in other SaaS services
Experience in using and troubleshooting cross-platform devices such as MacOS, Windows and Linux Environment
Experience managing MacOS at scale using MDM tools.
Experience managing identity with SAML/SSO, OAuth and Radius.
A collaborative and resourceful individual with excellent communication skills able to make radical decisions while being empathetic and respectful.
Experience working in a fast pace tech-driven startup is beneficial
Ability to take full ownership and work independently while collaborating with others in a fast-paced agile team.
Comfortable working in a globally decentralized company; we have teams spanning multiple time zones.
Scripting and Automation is a plus
Why work with Cake:
Do something with purpose; Be a part of the future that will shape on how people are dealing with their finances in Crypto and Blockchain
Fast moving, challenging and unique business problems
International, diverse work environment and flat hierarchy
Great career development opportunities in a growing company
Flexible working hours, unlimited discretionary leave, casual work attire
Cake DeFi focuses on Blockchain / Cryptocurrency. Their company has offices in Singapore. They have a small team that's between 11-50 employees.
You can view their website at https://www.cakedefi.com/
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