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Wallet Leader (Head of Wallet Operations)
Hong Kong
Wallet – Wallet Operations /
Full-time Employee /
Hybrid
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We are looking for a Wallet Leader to own wallet operations across our global business. You will be based in Hong Kong and run day-to-day wallet operations for every region we operate in. You will make sure funds move safely, accurately and on time, and you will lead the wallet operations team. You'll work closely with Security, Compliance, Engineering, Finance and Customer Operations.
Key Responsibilities
- Own global wallet operations end to end, covering hot, warm and cold wallets.
- Manage daily fund movements: customer withdrawals, hot wallet top-ups, cold storage transfers, rebalancing and sweeping across chains and entities.
- Operate our Fireblocks environment day to day, including vault management, user roles and permissions, transaction authorization policies, approval workflows, whitelisting and API integrations.
- Run wallet operating procedures (SOPs) with strict approval, maker-checker and segregation of duties, and keep them current as the business grows.
- Monitor wallet balances, on-chain activity and pending transactions, and resolve stuck, failed or delayed transactions quickly.
- Run regular wallet reconciliations and proof-of-reserves processes with Finance and Audit.
- Manage new chain and token onboarding from the operations side, working with Engineering and Security.
- Handle wallet incidents and escalations, and lead post-incident reviews.
- Keep wallet operations in line with Compliance and Security requirements, and support auditor and regulator requests when needed.
- Lead, coach and build the wallet operations team, including colleagues in other locations, with clear coverage across time zones.
Requirements
- 7+ years in crypto, fintech or financial infrastructure, with 3+ years running wallet operations at a licensed VASP or exchange (e.g. OSL, HashKey, or similar).
- Strong hands-on experience with Fireblocks in a production environment, including vault management, transaction policies, approval and signing workflows, and API or webhook integrations.
- Experience running wallet operations across multiple entities or jurisdictions, or equivalent scale.
- Solid understanding of major blockchains (BTC, ETH, EVM chains, Tron, etc.) and on-chain transaction monitoring.
- Working knowledge of key management, multi-sig and MPC concepts.
- Proven experience building controls, SOPs and audit-ready documentation.
- Experience leading an operations team across locations.
- Strong communication in English. Cantonese or Mandarin is a plus.
- Based in Hong Kong or willing to relocate.
Nice to Have
- Experience with other custody or MPC platforms alongside Fireblocks (e.g. Copper, BitGo, Cobo).
- Experience with exchange and OTC wallet operations at scale.
- Experience passing external audits and regulatory inspections.
- Experience working across time zones with teams in Asia and other regions.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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