Remote Web3 Jobs

• Manage, develop, and hire (as-needed) a team of KYB Operations Analysts, fostering high performance and operational rigor.

• Set individual and team KPIs; provide regular reporting and insights on the health of KYB Operations.

• Oversee the end-to-end KYB review process for all MoonPay products — ensuring quality, consistency, and compliance with policies.

• Own QA frameworks for the KYB team; monitor output quality and implement corrective actions where needed.

• Own and continuously improve KYB operational workflows, procedures, and documentation — translating compliance policy into clear, scalable operational processes.

• Identify and propose improvements to tooling, workflows, and automation — partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handle time and streamline the onboarding experience.

• Represent the KYB Ops team in cross-functional forums with Compliance, Legal, Product, and Sales — bringing operational context and team/customer feedback into broader discussions.

• Act as the day-to-day domain authority on KYB for the team and adjacent functions — the go-to person for process questions, case escalations, and operational guidance.

The right candidate is an experienced KYB operator who can lead a team with confidence and raise the bar on operational quality. You bring deep domain knowledge, strong instincts for process improvement, and the communication skills to work effectively across a complex stakeholder environment.

You hold a high bar for accuracy and compliance without creating bottlenecks, invest in your team’s development, and bring well-structured thinking to operational problems — not just identifying issues but proposing solutions.

Must-have experience and skills

• 5+ years of experience in KYB, KYC, or AML operations within crypto, fintech, payments, or financial services.

• Demonstrated experience managing or leading an operational team, with a track record of driving team performance.

• Deep expertise in corporate KYB reviews, including ownership and control structure analysis, UBO identification, and risk assessment.

• Strong process design skills — able to translate complex compliance requirements into clear, scalable operational workflows.

• Data-driven decision-making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements.

• Clear, direct written and verbal communication; able to engage effectively with senior stakeholders, external partners, and front-line analysts alike.

• Experience working cross-functionally with Compliance, Legal, Product, and Engineering teams.
  
  

Nice-to-have experience

• Familiarity with crypto, stablecoin, and Web3 business models and the regulatory landscape they operate in.

• Experience working with compliance tooling or case management systems in a KYC/KYB context.

• Prior exposure to working alongside BPO teams or in a multi-vendor operational environment.