Coindesk Jobs in Austin, United States

$DESK Ops Manager - Consensus - Project role - Austin / NY / Remote

About CoinDesk

CoinDesk is the leading digital media, events and research company in the rapidly growing world of cryptocurrency and digital assets. We strive to be the preeminent media platform covering the global financial system’s transformation and to serve the information needs of the next generation of global investing.

The team of subject matter experts at CoinDesk delivers reliable and relevant content to both individuals and businesses, enabling them to make impactful decisions and stay current on this evolving industry.

CoinDesk is a fast-growing company with incredible ambition. Our global presence has grown exponentially through top-quality journalism and event production, creating a community with millions of members. We are all excited to continue on this journey and take pride in the opportunity to make a lasting impact. We’re looking for people willing to take on new challenges and immerse themselves in a world of intelligent, forward-thinking and fun humans.

About Consensus and $DESK

Curated and produced by CoinDesk, Consensus is the most influential crypto & blockchain experience of the year. Held since 2015, Consensus is the only festival showcasing and celebrating all sides of the blockchain, crypto, NFT, and Web 3 ecosystems, and their wide-reaching effect on commerce, culture, and communities.

This year, Consensus will be held in Austin, Texas from June 9-12, and will bring thousands of attendees together to hear from sought-after thought leaders and experience a wide range of discussions, meetings, parties, music performances, dinners, experiences, and much more.

The $DESK token is the social token of Consensus, offering real rewards for engagement with many aspects of the Festival, both on the ground and virtually. $DESK can be earned through normal conference activities, and can be spent on food, drinks, merch, and much more. The goal of $DESK is to activate audience engagement with our events, content, and social channels, and create a feedback loop that deepens our collective commitment to building a crypto-ecosystem together.

The Position:

We are seeking a dynamic Operational Manager to serve as both an externally and internally focused partner to create and maintain success across this Web3 social token project.

The $DESK Operational Manager is a project-based role that runs through the Consensus 2022 event, June 9-12 in Austin, Texas. This role is responsible for the implementation and execution of the $DESK program.

The $DESK Operational Manager will:

• Work with internal teams to develop an overall system map of onsite/physical trigger locations (QR codes, links, quests etc). EG in session rooms, exhibitor booths, etc
• Work with internal teams to develop mechanics for $DESK redemptions and payments with core vendors (EG with ACC/Levy, Merch, Hilton, Fairmont).
• Onboard and oversee core vendors/businesses who will accept $DESK, pre-event thru onsite and settlement
• Work with internal teams and external partners to execute lightweight programs for select local austin businesses (similar to core vendors)
• Manage creation and placement of onsite/physical triggers (QR codes) in all locations
• Oversee testing and on-site QC before and during event
• Coordinate & Manage any physical onsite Airdrops with event teams and comms team
• Manage allocations, redemptions and prizes on the ground (EG if someone uses $DESK to win a lunch w a speaker)
• Work with internal Account Managers to onboard exhibitors and partners on how to us $DESK QR codes
• Manage a team of event staff to support these initiatives, and help hire people to this team.
• Manage the physical onsite helpdesk in case of any issues, in coordination with the Customer Experience Manager
• Troubleshoot onsite issues as they arise - w triggers, vendors, drops etc. And elevate issues to the customer experience manager

Qualifications:

• 3-5 years of experience working in event, marketing, or project management
• Familiarity with crypto / web3 / social tokens / Metamask / Airdrops / etc
• Proven success of owning and managing projects of all sizes
• Familiarity with vendor payments and/or POS systems a plus
• Ability to think outside the box and drive opportunity through creative solutions with clients and vendors
• Detail oriented and operationally minded.
• Ability to work both autonomously and collaboratively, and have a proactive approach to executing deliverables
• Ability to handle short-term and long-term goals for various projects on deadline in a fast-paced, news-driven organization
• Must play well with others
• Customer service background a plus
• Great communication skills, verbal and written
• Able to travel and work on-site at Consensus 2022, in Austin, Texas, June 8-13
• Compliant with Texas’ COVID measures for working on-site