dYdX
$36k - $72k estimated
This job is closed
At dYdX Trading, you will have an opportunity to build state-of-the-art decentralized technology that will redefine global financial markets. By joining us at this early stage you will make fundamental decisions that will shape the course of dYdX.
ABOUT dYdX
- We’ve built the world’s leading decentralized exchange for advanced trading of crypto assets
- dYdX is founded by an ex-Coinbase, ex-Uber engineer, with a Princeton CS background. Our team has previous experience at Google, Bloomberg, Amazon, Facebook, Lyft, NerdWallet and other top companies
- We're a world-class team with top backers and advisors, including Andreessen Horowitz, Polychain Capital, Three Arrows Capital, Paradigm, DeFiance Capital, Brian Armstrong, Fred Ehrsam, Naval Ravikant, Elad Gil and more
RESPONSIBILITIES:
- Develop a deep understanding of the dYdX API and triage partner questions and asks knowledgeably and comprehensively as the first line of support
- Understand the trading workflows and technical needs of the market makers and institutional trading firms active on dYdX
- Escalate issues that need back-end engineering support (while minimizing escalations)
- Provide ongoing summary reports summarizing issues, escalations, and status for each institutional firm
- Look for opportunities to support the back-end team and proactively carve out ownership of customer-facing items
REQUIREMENTS:
- Minimum 1-3 years experience working in an entry engineering role and/or highly technical support role for an API-driven product
- Required 1+ year of experience doing highly technical customer support for an API-driven product
- Ability to understand and deeply explain technical concepts, API documentation, and libraries (Python, websocket, and C++ in particular)
- A “get it done” attitude and ownership mentality – bias toward action, great collaboration and master disambiguation – constantly pushing toward clarity and delivery
- Execution and detail oriented with the humility, drive, and scrappiness to get things done
- Communicate effectively and in a structured manner across all mediums
- Project management, time management, and ability to multitask
- Desire and passion to go deep in crypto and DeFi (if no prior experience)
NICE TO HAVES:
- SQL experience
** Singapore is our preferred location for this job; remote is also okay