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Customer Success Representative USA


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At MPCH Labs we turn cutting edge cryptography into enterprise products which improve business process management to a level beyond what is otherwise possible today. We seek to deliver MPC wallets that couple bank-grade security with unlimited enterprise functionality.

That starts with our institutional grade MPC wallet, Fraction, for companies in the crypto sector who need to take full control of their assets. Fraction is the first user-controlled platform that works around the client and, unlike other wallet providers, is agile enough to keep up with the front office.

We are a fast-growing start-up company and are in search for an energetic, highly motivated and focused individual to join the MPCH family. You will share our fundamental belief in the power and ubiquity of Multi Party Computation (MPC) to create enterprise products that fundamentally improve business process across sectors.

You will report into the Head of Customer Success based in the USA. The Customer Success Representative will have experience in delivering world-class service which is essential in this role. You will have the ability to multi-task by handling customer queries effectively, while being determined to hit your targets. Being a confident communicator with a friendly attitude, you will ensure customers enjoy an outstanding experience at every interaction.

As MPCH continues to grow, the Customer Success Representative (USA) must show passion and respect towards our customers. You must be ambitious, helpful and likes to get involved with innovate customer-centric strategies.

To join our team, you must show passion about delivering an exceptional customer experience. You will be supporting the initiatives set by the Head of Customer Success, retaining customer relationships and upselling/cross-selling products, building trusting relationships with customers that lead to increased market intelligence that can influence new products and services, and maintaining a service-oriented attitude that diligently works to support the customer. It is essential that you show passion and go above and beyond for our customers and clients.

You will have demonstrated the ability to understand key metrics pertaining to basic customer service factors. You will be given ample opportunity to broaden your skills and strengthen your existing talents within and outside the team and must be able to succeed in a high-direction, low-supervision environment.


  • Supporting the Head of Customer Success based in the USA in executing department initiatives
  • Respond promptly to customers inquires daily, this will include keeping records of customer interactions and transactions
  • Retain customers and develop new business opportunities across the existing customer base
  • Ensure customer satisfaction and provide cross-selling of new products and services
  • Work to gain market intelligence to identify new products
  • Resolve high level issues and communicate any inquiries back through appropriate internal channels
  • Providing feedback on the efficiency of the customer service process

  • Experience working within a fast-paced environment as a Customer Success Representative or similar role
  • Candidate must have a good understanding of blockchain, crypto and video games specific requirements (Desirable but not essential)
  • Excellent powerful communication skills and experience promoting and enhancing value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization is essential
  • Degree preferably in Sales, Advertising, Communications, Marketing or Business desirable but not essential

  • Competitive salary including a structured commission
  • Hybrid/Agile working
  • Workstation set up for remote and office working
  • Private Health Care Plan
  • 401k Plan
  • Maternity and Paternity
  • Company Events
  • 28 Days Annual Leave inclusive of Public Holidays