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Crypto Fundraising Community Manager

$36k - $50k est.

This job is closed

About the role

FreeWill seeks a Crypto Fundraising Community Manager to lead one-to-many customer success management of nonprofit clients using our new Crypto For Charity fundraising tool. The Manager will focus their efforts on training clients, solving client issues, strategizing how to help clients raise the most money via crypto donations, and maintaining and expanding partnerships term over term.

The Manager will work closely with our Senior Director of Partner Success, in addition to marketing and product leadership.

The goals

  • Clearly simplify and illuminate actionable best practices for soliciting crypto donations for nonprofit partners
  • Foster community and peer engagement among Crypto For Charity partners
  • Ensure partners feel cared for and attended to by troubleshooting issues and answering strategy questions
  • Sign new partners to the crypto tool by demonstrating functionality and making the charitable crypto space easily understandable
  • Create processes that will scale as the team grows

The tactics

  • Run group and one-to-one demos of the crypto tool for prospective and current nonprofit partners
  • Develop training materials, including webinars, best practices documentation, and more, in conjunction with marketing and product teams
  • Work closely with other internal stakeholders to draft and iterate on the customer journey for the crypto fundraising tool
  • Present webinars and trainings on how to effectively solicit crypto donations to nonprofit audiences
  • Ideate topics and methods and facilitate community conversations between Crypto For Charity partners
  • Provide warm, expert support to partners by answering questions and troubleshooting issues via email
  • Develop and document processes to prepare for scaling the team


  • Experience in virtual community management and/or one-to-many customer success management experience
  • Comfort with swiftly changing responsibilities and able to adapt and iterate quickly
  • Drive to develop new systems and document in detail with a mind to scale
  • Collaborative approach and ability to advocate for the partner while taking in multiple perspectives
  • Strong presentation and communication skills
  • Agile innovator who is comfortable in a fast-paced environment
  • Non-profit fundraising experience a plus
  • Interest in crypto is required, however, experience is a plus
  • At least 4 years of related experience (partnership management)


In addition to the immense personal and professional satisfaction you’ll gain from helping to raise $1T for high impact nonprofits in a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:

  • Work from home
  • Unlimited PTO
  • Flexible hours
  • Competitive salary
  • Commuter benefits
  • Company stock options
  • 401k
  • Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
  • Short-term and long-term disability insurance
  • Life and AD&D insurance
  • Free One Medical membership
  • Paid parental leave for all parents


  • Option to work from our new, beautiful NYC office, located in the Financial District
  • Fully paid trips, such as an annual work retreat in a relaxing location
  • Staff holidays and FreeDays (periodic one day office closures to rest and refresh)
  • Regular (virtual) team events
  • $250 monthly co-working budget which can be used for local co-working spaces (for team members located outside of the NYC metro only).
  • $300 annual budget to outfit your home office or cover utility bills
  • $1,000 referral bonuses for growing our FreeWill community
  • $1,000 annual professional development budget

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We are a remote-first company that’s able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in the US.

FreeWill focuses on SaaS, Nonprofits, Finance Technology, Legal Tech, and Fin Tech. Their company has offices in New York City. They have a mid-size team that's between 51-200 employees.

You can view their website at or find them on LinkedIn.