Keywords Studios Jobs

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Player Support Agent with Web 3 experience NFT Crypto Blockchain

Keywords Studios
$63k - $101k est.

This job is closed

*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that team members are expected to report on-site based on business needs (client visits, company events, project-specific needs, etc.)

  • Provide customer service support via non-voice, email support & ticketing for gaming accounts.
  • Deliver timely, accurate and respectful answers to customers’ questions and issues.
  • Utilize the internal ticketing system to log all requests and activities.
  • Take ownership of Customer Service incidents and work to successfully resolve them.
  • Escalate issues as needed.
  • Other duties assigned.
  • Excellent written communication
  • Experience in a customer support environment
  • Preferably with customer service experience in a BPO setting
  • Experience in Web 3 (NFT, Crypto, Blockchain, or similar) is required
  • Preferably with experience handling in-app purchases, specifically fiat payment systems or crypto
  • Amenable to working on a shifting schedule

Non-taxable Allowances

Paid Time Offs

HMO and Life Insurance

Overtime/Holiday/Rest Day Premiums

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote