Customer Support Jobs at Numus
There are 3 Web3 Jobs at Numus
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Numus | Remote | $79k - $92k | |||
Numus | Remote | $13k - $85k | |||
Numus | Remote | $67k - $75k |
Numus
$79k - $92k estimated
This job is closed
We are seeking an IT Support Engineer who is looking to move into a growing and dynamic global team. This position will involve collaboration with internal stakeholders, including our DevOps Engineering team. You will provide support across a variety of programs of work with a primary focus on delivering secure and high performance IT desktop infrastructure while using the latest technologies.
Key Responsibilities:
- Network & system administration (including security management, clusters, user account management, onboarding/off-boarding of company’s employees and contractors, backups, e-mail system and other DMZ’s services, including support for office systems and users)
- Provide technical support to end-users, including troubleshooting hardware and software issues
- Roll-out of hardware and software to ensure optimal deployment of resources
- Planning, implementation, support and documentation of the network and computing infrastructure, creating user guides and documenting issues and resolutions
- Management of small to medium-sized projects in accordance with agreed specifications regarding quality and schedule
- Maintain high levels of IT system security and compliance with regulatory standards
- Assistance with technology planning through ongoing research and continuous self-development regarding evolving tools and technologies
Requirements:
- 2+ years experience as a Desktop Support Engineer or similar roles, ideally in a fast-paced environment such as electronic trading
- Hands-on experience with Linux, Windows (and Office 365 apps) and MacOS desktop system administration
- Experience with troubleshooting network and application issues and provide timely resolutions
- Experience with hardware setups, including desktops, laptops, printers, and peripherals
- Experience with password manager solutions such as 1Password
- Practical experience with IdP solutions such as Okta, Google SSO
- Familiarity with MDM technologies such as JAMF
- Knowledge of network protocols and VPN Technologies (IPSec, OpenVPN, etc.)
- Knowledge and understanding of systems and network hardening, as well as security principles and secure authentication methods, such as 2FA and MFA
- Experience with cloud technologies (preferably AWS) is a strong plus
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Self-starter with fluent communication in written and spoken English
- Based in London or Zug, with the ability to travel periodically between our offices
Are you keen to work in a well-resourced startup environment, where your ideas, experience, and drive to find creative solutions makes a difference? We’d like to hear from you.