OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
Responsibilities (What You’ll Be Doing)
Provide support for learning and development (L&D), training, quality assurance (QA), content, chatbot, and operational excellence initiatives.
Document and improve business processes to enhance efficiency and productivity.
Analyse data and prepare reports to identify trends, areas for improvement, and opportunities.
Manage systems and tools related to business operations.
Coordinate and support various projects within the organisation.
Facilitate training and onboarding programs for employees.
Manage vendor relationships and ensure compliance with service level agreements.
Ensure compliance and mitigate risks related to business operations.
Develop and maintain business continuity plans.
Foster cross-functional collaboration to optimise operations.
Drive continuous improvement initiatives within the business operations domain
What We Look For In You:
Proven experience in customer service operations and business operations support in Turkish Local Crypto Exchange under Turkish laws, regulations and requirements.
Excellent communication and interpersonal skills.
Solid understanding of customer service principles and practices.
Familiarity with relevant Turkish laws, regulations, and compliance requirements.
Analytical mindset with the ability to interpret data and generate actionable insights.
Proficient in using systems, tools, and software relevant to customer service and business operations.
Project management skills with the ability to coordinate and support multiple initiatives.
Detail-oriented with strong organisational and problem-solving abilities.
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