Paxful Jobs

There are 75 Web3 Jobs at Paxful

Paxful is a peer-to-peer (P2P) cryptocurrency marketplace that allows users to buy and sell Bitcoin and other cryptocurrencies using a variety of payment methods.

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Job Position Company Posted Location Salary Tags

Careers at Paxful

remote

Careers at Paxful

Tallinn, Estonia

$84k - $90k

Careers at Paxful

Miami, FL, United States

$84k - $90k

Careers at Paxful

New York, NY, United States

$72k - $100k

Careers at Paxful

remote

Careers at Paxful

remote

Careers at Paxful

remote

Careers at Paxful

remote

Careers at Paxful

remote

$13k - $85k

Careers at Paxful

remote

Careers at Paxful

New York, NY, United States

Careers at Paxful

remote

$36k - $60k

Careers at Paxful

Remote

$36k - $72k

Careers at Paxful

Manila, Philippines

Careers at Paxful

Moscow, Russia

$86k - $110k

Careers at Paxful

Remote

$71k - $100k

Careers at Paxful

Moscow, Russia

$45k - $75k

Careers at Paxful

Hong Kong, Hong Kong

$13k - $85k

Careers at Paxful

Miami, FL, United States

Careers at Paxful

New York, NY, United States

$105k - $111k

Careers at Paxful

Philippines

$40k - $62k

Careers at Paxful

Tallinn, Estonia

$61k - $80k

Careers at Paxful

New York, NY, United States

$27k - $52k

Careers at Paxful

Saint Petersburg, Russia

$90k - $110k

Careers at Paxful

New York, NY, United States

CCX Frontlines Analyst

Careers at Paxful

This job is closed

What will the role do?
  • Responsible for providing human driven support to Paxful customers and making sure they have the best experience possible.
  • Will handle communication with users via Chat and Email Channels
  • Communicate well with customers and internal stakeholders. You will represent customers within the company by being customer advocates.
  • Monitor user accounts and transactions to detect patterns and prevent fraudulent activity
  • Solve complex problems and offer new solutions to existing problems. Solving customer tickets is one part of the job, but solving why customers reach out to begin with is at the core of the function.
  • You'll be the customer's human connection to Paxful: friendly, thoughtful, empathetic and real
  • Be the voice of the customer by providing customer insights to all departments
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  • You feel for the customer's experience. You are an excellent writer with the the ability to convey complex ideas and processes into easy-to-understand messages, while maintaining Paxful's tone of voice
  • You love the Paxful product and provide feedback to product teams based off customer feedback and personal experience.
  • You are a problem solver and thrive on investigating complex issues, and can adapt swiftly to keep up with changes. You can also communicate effectively with customers (internal and external) and enjoy collaborating with your peers.
  • You are a high integrity, curious thinker that is passionate about delivering an excellent customer experience.
What we are looking for:
  • Excellent verbal and even better written communication skills
  • At least 3 years relevant experience as a customer service representative in email support, preferably in the finance industry or e-commerce.
  • Analytical mindset
  • Knowledge of blockchain, crypto, and P2P payments is a big plus point but not required.

We Offer:

  • Great Salary pay and benefits
  • Work From Home Set up
  • Tools / Assets provided by the company
  • HMO and Dependents