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[Opensea] Customer Experience

$18k - $40k est.

This job is closed

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where individuals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early-stage software company. Responsibilities Onboard new users and ensure their continued success as NFT traders provide customer support via Zendesk, Discord, Slack, and TelegramMaintain and promote a vibrant community culture synthesize insights from community interactions, and surface critical issues to the Engineering team audit new collections and projects applying for more visibility on OpenSeaPreemptively protect buyers from fakes and respond to report sleep internal and external informational resources up to date in an environment of rapid iteration contributes ideas and effort to our brand, content, and community strategies Desired Experience Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)Understanding of and passion for decentralized technology strong work ethic, hustle, communication, writing ability, and business development sensibilityComfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them deep curiosity, relentless resourcefulness, and a growth mindset perfect comfort with frequent context switching ability to effectively prioritize tasks in a rapidly shifting landscapePatience for helping out the new and unacquainted Nice to Have Experience leading a community marketing experienceExperience writing HTMLFamiliarity with WordPressDeep experience using decentralized technologies