Eco is hiring a

Web3 Chargeback & Disputes Specialist

Eco puts your money back to work for you — creating the first consumer fintech product whose creators are aligned with its users. Financial infrastructure hasn't changed since the 1970s. All we've gotten are shinier products built on the same broken systems.

The Eco App changes that, starting by building the best place to save and spend your dollars. We combine high-yield savings with rewarded spending in a single, compounding balance that's easy to manage. Soon we'll let you pay your bills and put your financial life on autopilot. And through all of this — unlike every other fintech company — we don't skim from you.

That’s only possible because we’re building Eco Points, a new rewards currency for the Eco community. Eco Points keep us—our company, App users, and the community of people already building for Eco—aligned to win together. And this is just the beginning. New Points features are emerging every month as we think about how Eco can fundamentally upgrade traditional money. And in case you’re wondering: there’s much, much more to Points than meets the eye.

Every day, we're working on difficult and impactful problems which demand solutions at the intersection of technology, product, marketing, and advocacy. To achieve our mission and realize our vision, we’ve put together an incredible team and are selectively adding to it. We hope you’ll consider joining us.

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As a Chargeback & Disputes Specialist at Eco, you will:

• Help us achieve our goal of delivering the highest standard of customer service whilst ensuring we will be successful should a chargeback request be received or submitted.
• Manage and maintain several day-to-day functions which includes dispute inquiries, chargeback requests and chargeback management, as well as identifying and investigating fraudulent activity and initiating transaction disputes defenses.
• Contribute Insights to help launch Eco App fraud and transaction risk monitoring system.
• Track critical KPIs, maintain reporting requirements and risk management thresholds as we scale up.
• Help ensure that our products and services stay in continuous compliance with applicable regulations and partner obligations.
• Work with Users daily to review and process recoveries related to chargebacks and disputes.
• Contribute insights to product specifications to enable launch of new features while limiting dispute and chargeback risk.
• Be a critical thinker, find ways to improve and streamline processes.
• Proactively keep customers informed and educated.

We’re looking for you if:

• You’re calm under pressure with steadfast user empathy.
• You have amazing attention to detail and organizational skills.
• You pride yourself in your discipline, integrity, and work ethic.
• You have a deep understanding of how to develop and implement systems and controls in a high-volume environment
• You are able to build and maintain internal and external relationships.

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Please note that we are committed to equal employment opportunity regardless of race, background, religion, gender identity, national origin, sexual orientation, age, citizenship status, marital status or disability. We also consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please feel free to let us know.

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