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Binance
Taiwan, Taipei
Account Manager - VIP Clients (APAC)
Kuala Lumpur / Taiwan, Taipei / Hong Kong
Marketing â Marketing /
Full-time: Remote /
Remote
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Binance is a leading global blockchain ecosystem behind the worldâs largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binanceâs ecosystem.
- Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.
- Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.
- Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clientsâ trading and operational requirements.
- Act as a trusted point of contact for clients, guiding them through Binanceâs VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.
- Identify relevant commercial opportunities across Binanceâs product suite, including Spot, Margin, Futures, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with individual client needs and preferences.
- Monitor client activity, engagement trends, and account performance to anticipate needs, uncover growth opportunities, and provide data-backed recommendations that improve client satisfaction and business outcomes.
- Prepare client updates, account reviews, and internal summaries to highlight client performance, service needs, risk considerations, and potential growth opportunities.
- Partner closely with internal stakeholders including Product, Business Development, Compliance, Risk, and Operations teams to advocate for client needs, resolve issues efficiently, and enhance the overall VIP client experience.
Requirements
- At least 3-5 years working experience in account management/sales function from financial/trading institutions.
- Product knowledge from working in exchange/broker/trading firms.
- Understand common trading strategies and how trading firms operate to make profit.
- Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities, etc.
- Strong communication skills, ability to be flexible in a variety of situations.
- Understanding of trading systems and API are strong plus.
- Ability to work under pressure.
- Passionate about crypto. Industry experience is highly preferred.
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
Why Binance
âą Shape the future with the worldâs leading blockchain ecosystem
âą Collaborate with world-class talent in a user-centric global organization with a flat structure
âą Tackle unique, fast-paced projects with autonomy in an innovative environment
âą Thrive in a results-driven workplace with opportunities for career growth and continuous learning
âą Competitive salary and company benefits
âą Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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What are the most popular non-tech jobs in web3?
There are many non-tech jobs that can be done in web3, including roles in marketin, community managment and sales
Here are TOP 10 the most popular non-tech jobs in web3:
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