Anchorage Digital is hiring a

Web3 Client Experience Manager

Anchorage Digital is an industry leader, a dynamic startup and growing business, and a diverse and welcoming team where individual professional growth is priority. Founded in 2017, Anchorage is a regulated platform that offers institutions simple and secure participation in digital assets, all integrated with industry-leading custody. We’re the infrastructure company behind your favorite bank or fintech company and the platform for institutional participation in digital assets. Additionally, Anchorage Digital received the first federal banking charter for a digital bank in January 2021, setting the standard for crypto regulation in the United States. Anchorage has raised a total of $137M in funding from leading investors including GIC, Singapore’s sovereign wealth fund, Andreessen Horowitz, VISA, Blockchain Capital.

Anchorage is the premier digital asset platform for the most sophisticated institutions participating in digital assets. As a Client Experience Manager you are responsible for delivering unparalleled white glove service to our institutional clients throughout the onboarding process and on-going account management activities. In this role you are responsible for ensuring an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner and managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally. You will support client interactions with our lending and trading teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.   Anchorage Digital is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

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