Keyfactor is hiring a

Web3 IT Manager

Title: IT Manager

Location: North America

Experience: Mid-Level

Job Function: IT Help Desk Management, IT Systems Administration, End User Support

Employment Type: Full Time

Industry: Computer & Network Security

The IT Manager of North America will work collaboratively with other regional IT teams and provide direction for all North American-based IT operations and support. They will serve not only as a leader, but as a point of escalation and will contribute their strong technology background to complex problems and initiatives. System Administration and future planning are all part of this role as we grow as a global company.

The position is based in the US, follows hybrid work model with excellent flexible working practices. Applicants must hold a US Citizenship.

RESPONSIBILITIES

• Travel Requirements: Occasional between Keyfactor offices
  • Potential international travel to EMEA-based offices (Sweden, Germany, Spain)
• This role requires in-depth knowledge of both macro-level IT management and strategic planning, while being able to operate on a micro-level with individual technologies and processes
• Manage and direct IT operations and teams for the global Keyfactor IT group while bringing a wide technical expertise to make design and implementation decisions quickly and efficiently
• Manage all aspects of day-to-day IT operations and act as final point of escalation for internal technical issues
• Perform monthly, quarterly, and yearly look-ahead planning as it relates to Keyfactor infrastructure
• Prepare progress reports and project plans to present to executive leadership
• Operate as a SME and generalist across the global technology stack
• Work together with Compliance and InfoSec to provide detailed information for required certification
• Develop a comprehensive picture of Keyfactor's current infrastructure and provide recommendations for future improvements and enhancements

SKILLS AND QUALIFICATIONS

• The IT Manager, North America position must have 5+ years of previous experience working in a fast growing and global IT environment, as well as successfully making strategic decisions as it relates to future technology planning and direction
• Experience operating in a high security environment and navigating compliance controls and how they relate to technology application
• Comfort level performing cost/benefit analyses of vendor products and services
• Deep understanding of the following areas:
  • Microsoft 365 suite of products including multi-Geo configurations
  • Microsoft Active Directory design, management, and maintenance
  • SSO and federation concepts
    • ADFS, KeyCloak, SAML, OAuth
  • Windows and Linux desktop and server operating systems
  • Security product deployment, management, and maintenance
    • including NGAV, SIEM, Threat Management, Vulnerability Scanners, Etc.
  • Microsoft SQL Server
  • MDM experience on both Android and Linux (Intune knowledge a plus)
  • RMM knowledge
  • Firewall knowledge
  • Hardware supply chain and procurement process
  • Vendor management and contract management and renewal
• Excellent internal customer facing presence
• Strong interpersonal communication skills
• Effective time management, project management and prioritization skills
• Clear thinker, capable of making ambiguous ideas more concrete

COMPENSATION

Salary will be commensurate with experience.

CULTURE, CAREER OPPORTUNITIES AND BENEFITS

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. A few initiatives that make our culture special include:

• Comprehensive benefit coverage
• Dedicated employee focused ambassadors via Key Contributor & Culture Committee
• DIVERSE Commitment
• Global Volunteer Day
• Flexible time off
• Monthly Cross Functional meetings
• Monthly Leadership Development meetings
• Monthly All Hands meetings – followed by group gatherings
• Second Friday’s (a company-wide day off on the second Friday of every month)
• The Keyfactor Alliance Program
• Weekly Feedback Snapshot

OUR CORE VALUES

Our core values are extremely important to how we run our business and what we look for in every team member:

• Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

• Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

• Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

• We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

• United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

• Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer.