Riot Blockchain, Inc. is hiring a
Web3 IT Specialist

Location: TX Rockdale US

IT Specialist


Who We Are

Riot is one of the world’s largest public Bitcoin mining companies operating today. Riot’s strategic focus is to be a vertically integrated Bitcoin mining company, and its operations include large scale data center and infrastructure development, electrical engineering and manufacturing, and Bitcoin mining operations. Riot is actively expanding and improving its Bitcoin mining operations through innovation, expansion and procurement, including large-scale expansion of its Texas-based mining and hosting facilities


Key attributes we are looking for

You are interested in Bitcoin and being involved in the sector. You are creative, innovative, and strive to improve organizational efficiency. You have strong communication skills and can multi-task. You identify problems and solve them. You take initiative, you are self-sufficient and you are detail focused.


About the Role

We are looking to add an IT Specialist to our growing IT Department. As an IT Technician, you will be responsible for installing, maintaining and repairing hardware and software components of our organization. This is a hybrid position that will require being on-site 2 days a week in Rockdale, on-site 1 day a week in Austin, and have 2 remote days per week.


Essential Functions

  • Provide support to users by being the first point of contact for error reporting
  • Resolve user technical issues related to computers, phones, tablets, and other office systems
  • Install and update company software and hardware as needed
  • Anticipate and report the cost of replacing or updating computer items
  • Diagnose and resolve technical hardware and software issues on Windows and other operating systems
  • Contribute to creating and maintaining documentation for a knowledge base and self-service portal
  • Manage inventory and users in various systems
  • Conduct monthly audits

Qualifications

  • 1+ years’ experience with Windows and MacOS workstation support and security
  • 1+ years’ experience with Service Management tools (ServiceNow, Zendesk, etc.), SLAs (measurement, reporting), Incident, Change, Asset, Problem Management
  • Experience with Windows and/or Linux server administration is preferred
  • Experience with Cloud Infrastructure (AWS, Azure) and virtual desktop (VDI) is preferred
  • Understanding of SOX Compliance and IT General Controls
  • Strong teamwork and communication skills
  • Strong troubleshooting and problem-solving skills
  • Working knowledge of relevant operating systems, software and programming
  • Good organization, time management and prioritization
  • Interest in learning new tech and trying new methods and processes

Education and Experience

  • Bachelor preferred in computer science or equal amount of years in experience.
  • Previous experience in an IT support role, 3+ years preferred
  • Basic networking knowledge
  • Professional certifications are a plus (Microsoft Certified IT Professional)

Compensation and Benefits

  • Competitive salary, commensurate with experience
  • Equity rewards (RSAs)
  • Opportunity for discretionary annual cash bonus
  • 401k plan with company matching
  • Great medical, vision, and dental plans to choose from
  • Long-term and Short-term disability
  • Additional benefit options (Employee Assistance Program, Pet Insurance, and more)
  • Flexible Spending Accounts
  • Generous PTO and Paid Holidays
  • A fun company culture with tremendous growth opportunities!

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Apply now:

Location: TX Rockdale US


Benefits: Pto, 401k, Medical Insurance


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