Figure Markets is hiring a

Web3 Markets Success Associate

About Figure

Figure is transforming the trillion dollar financial services industry using blockchain technology.

In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally.

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.

Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!

Forbes Top 50 Blockchain Companies

Figure Series D Announcement

About the Role

We are looking for a Markets Success Associate with a strong knowledge of trading platforms to be our first line of support for a wide range of clients and investors for all things Figure Markets. This role will sit in the heart of the action: providing product, technical, and educational support along with working cross functionally with Risk Management, Engineers, People Operations, Accounting, and more.

Your effective communication, task-driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure Markets accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy and efficiency.

What You’ll Do

• Be the point of contact and advocate for retail and institutional clients and investors.
• Guide new users through the onboarding process to ensure seamless account creation and verification
• Educate Exchange clients and investors on Figure Markets and its products with knowledge and enthusiasm.
• Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction
• Promote brand recognition and loyalty by ensuring unrivaled support to our clients and investors via phone, chat interactions, and email.
• Leveraging data-driven insights, provide strategic recommendations to our Product Development team, influencing feature enhancements and ultimately contributing to the creation of an outstanding customer experience.
• Provide technical support and troubleshooting on a variety of potential issues. Triage and route the identification of technical bugs. Provide recommendations and track until resolved.
• Gather data-driven insights and analysis to operationalize and scale key processes.
• Recommend modifications and additions to the Team's guiding documents including relevant policies & procedures.
• Create cohesive and visually appealing and professional guides, flow charts, FAQs, and other content to support frictionless customer experiences.

What We Look For

• 3+ years in a front line support and/or customer-facing role.
• 2+ years of experience working with trading or an exchange platform, preferred.
• Proven background in being a dependable and reliable team player.
• Flexibility and adaptability to ongoing refinements in process and structure.
• Confident, friendly, and compassionate communication skills.
• Successfully complete the required compliance training.
• A positive and problem-solving approach to customer service.
• Ability to instill trust and rapport with customers.
• BA/BS from an accredited university preferred.
• Process-driven organizational skills.
• A quick and flexible learning >

Benefits and Perks

• Competitive salary and growth opportunities
• Company quarterly performance based bonus
• Equity stock options package
• Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
• Employer funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave
• In office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine Team swag deliveries!

For CO, NY, CA and WA residents, compensation for this position will be $23.70 - $29.60/hr plus a 15% company and individual performance based bonus. Actual compensation may vary based on individual candidate experience and location.

Depending on yourresidential locationcertain laws might regulate the way Figure manages applicant data.California Residents, please review ourCalifornia Employee and Prospective Employee Privacy Noticefor further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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