B2C2 is hiring a Web3 Salesforce CRM Manager
Compensation: $106k - $111k estimated
Location: Remote
B2C2 is the leading cryptocurrency trading firm in the market today. We are a true principal as a risk market maker to exchanges and OTC clients. Our mission is to bring transparency and efficiency to this new asset class.
Bridging the gap between traditional financial and cryptocurrency markets, we are relied upon by brokerages, exchanges, banks and fund managers to provide 24/7 liquidity. Headquartered in London, with offices in Jersey City and Tokyo, our fast-growing team has deep expertise in traditional financial and crypto markets.
We pride ourselves on our company culture and ability to attract not only the top talent but the right people. If you are looking for a role in an exciting new industry, at a dynamic company please keep reading.
SCOPE OF THE ROLE
The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our database. Working closely with the COO function including business management and client onboarding, as well sales,, the administrator will identify, develop and deploy new business processes. This role is part technical project manager, part administrator, part Salesforce analyst.
ROLE AND RESPONSIBILITIES
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Serve as primary system administrator for the Salesforce environment with 60+ users.
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Focus the firm’s use of data for what best serves B2C2.
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Handle all basic administrative functions including user maintenance, modification of page layouts, generation of
reports and dashboards, creation of new fields and other routine tasks.
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Gather detailed requests for improvements or changes to the system, and implement these changes as
appropriate
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Automate processes using Salesforce tools such as process builder, flow automation, validation rules.
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Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or
Consultant/Partner.
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Identify, install and maintain appropriate apps from the AppExchange for event management, mass email,
document merge, and more.
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Train new users and grow the Salesforce skill set across the organization.
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Document customizations made in Salesforce.
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Plan ahead for upgrades, seasonal releases and long term projects.
QUALIFICATIONS AND REQUIREMENTS
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Excellent project management skills and a positive attitude.
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Demonstrated ability to meet deadlines, and handle and prioritise simultaneous requests.
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Creative and analytical thinker with strong problem-solving skills.
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Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
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Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
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Ability to assess the impact of new requirements on Salesforce and other integrated systems.
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A documented history of successful project completion.
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A demonstrated ability to understand and articulate complex processes.
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Strong Salesforce interest and ability to quickly master new technology.
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Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields,
processes, custom views, and other content of intermediate complexity preferred.
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Experience using Salesforce Marketing Cloud and Service Cloud
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Strong understanding of Salesforce best practices and functionality preferred.
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Minimum two years of experience as a Salesforce administrator preferred.
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Salesforce Admin (ADM201 and ADM211) certified preferred.
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Salesforce Marketing Cloud experience preferred
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Interest in digital assets is a plus
ADDITIONAL NOTES
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the B2C2.
Apply Now:
Remote