WAO Fintech is hiring a

Web3 Senior Billing Specialist

Join our team as a Senior Billing Specialist and contribute to our brands, including Bitcoin IRA and Digital Trust, we are on a mission to help Americans retire. Together, we can build the future or retirement. The Senior Billing Specialist is tasked with gathering the necessary information to establish fees, process invoices, and distribute to clients. They also manage accounts receivable, update payment records with new information, and handle payment processing. These tasks must be completed promptly, efficiently, and accurately, following instructions and client preferences, with minimal supervision. Additionally, the Senior Billing Specialist acts as a liaison for the Billing Department and offers mentorship and guidance to other Billing Specialists.

Well, because we’re awesome. Seriously. How many other companies call themselves awesome in their own job ad? Sure, we’re humble, but we also needed to get your attention in a sea of a million other ads. We get the job done, we’re innovative, rewarding, and challenging. We also won’t take you for granted and with our start-up you won’t be the tenth employee in the last month working in a department of a hundred. This isn’t the place you come to hide, this is the place you come to shine and grow as a team. So, what’s not to love?

WAO Fintech is an equal opportunity employer that promotes both a work-life balance and a vibrant work environment. Our brands include Bitcoin IRA, Digital Trust, and more! Together we stand as a beacon of innovation in the FinTech industry, offering a unique blend of retirement solutions and digital asset investment opportunities. Our culture is built on mutual respect, teamwork, and a relentless pursuit of excellence. We believe in lifting each other up, finding solutions, and moving quickly to seize opportunities. As a company, we are committed to creating a work environment that fosters personal growth, learning, and an unyielding drive towards achieving excellence. Our day-to-day culture flows through every individual and is felt in each connection, whether it be internal or external. We pride ourselves in encouraging experiential learning through books, activities, exercises, and incentives to continuously better ourselves and create a world where fun and finance can come together.  

Competitive base salary and all the standard benefits you’d expect including generous paid time off (PTO), 401k matching, medical, vision, dental, short-term disability, long-term disability, legal shield, identity theft, pet insurance, and term life insurance options. Plus, we’re always on the hunt for new benefits. We actively want to make sure you’re taken care of!

·         Exhibit exceptional customer service skills within company guidelines

·         Possess a positive attitude, motivation, and ability to learn

·         Display strong work ethic relative to punctuality, discipline, and a sense of responsibility

·         Ability to work collaboratively, communicate effectively and display commitment

·         Have effective communication skills (listening, verbal, and written)

·         Practice multicultural sensitivity and awareness

·         Ability to take constructive feedback with adaptability and flexibility

·         Exercise excellent planning and organizational skills

·         Demonstrate critical thinking and decision-making abilities

·         Capable of time and priority management

·         Embrace conflict resolution and problem-solving skills

·         Adhere to all standard company guidelines and handbook policies

·         A willingness to ask for help when needed

What You'll Do

• Respond to telephone and email inquiries regarding accounts or company services, maintaining detailed account notes and researching any issues requested by account holders or relationships
• Assist in account maintenance, including account closures, payment processing, and fee generation
• Regularly review accounts receivable and update payment information as requested
• Ensure accurate coding on all account entries
• Process transactions in accordance with company procedures
• Handle incoming payments promptly
• Address credit card disputes
• Manage escalated issues in the absence of the Department Coordinator
• Act as a point of contact for the department
• Provide mentorship and guidance to Billing Specialists
• Assist management in meeting department goals
• Provide training on best practices and new processes as required
• Perform other duties as assigned

What You'll Need

• A bachelor’s degree or equivalent is preferred; however, additional work experience may be considered in place of educational requirements.
• 1-2 years of experience in a customer service, operations/processing center, or related environment, or equivalent training. Proficiency with Microsoft Office products is required.


• Excellent interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Strong analytical abilities
• Capacity to work collaboratively in a team or independently
• Proficiency with PCs, Microsoft Office Suite (especially Excel), and other office equipment
• Effective verbal and written communication skills
• Familiarity with customer care techniques and processes
• Willingness to work extended hours if necessary
• Flexibility to perform multiple roles when necessary
• Ability to carry out tasks with minimal supervision