StreamFlow is hiring a

Web3 Senior Customer Success Specialist (🌍 Remote, FT)

About Streamflow

Streamflow is the leading token distribution platform on Solana and beyond, used by thousands of clients.

Our company is globally distributed, agile, well-funded, and profitable. We're building core infrastructure for the token economy — and our users deserve an experience that matches the quality of our product.

Right now, we're falling short on that.

About this role

We’re hiring a Senior Customer Success Specialist — someone who can walk into a messy, under-resourced support setup and rebuild it from the ground up.

This isn’t a cushy role with a polished playbook. It’s a hands-on challenge: fixing workflows, creating standards, mentoring juniors, rewriting help content, setting up systems, and defining what “great CX” looks like at Streamflow.

You’ll be the first true owner of CX at Streamflow. If you thrive in low-structure, high-impact environments and know how to bring clarity to chaos, this is for you.

In short: there’s a lot of opportunity, but right now things are early, messy, and in need of someone who can bring clarity, ownership, and systems thinking to the table.

You might be a great fit if you:

• Have 5+ years of customer experience/support leadership in fast-paced startups
• Have built (or rebuilt) CX systems from scratch: workflows, macros, onboarding, SLAs, etc.
• Don’t mind answering support tickets if that’s what needs doing today (and it will need a lot of doing at first while you’re getting onboarded)
• Thrive in low-structure, high-autonomy environments
• Like identifying chaos and turning it into clarity
• Care deeply about tone of voice, empathy, and precision in user communication
• Have experience coaching junior team members and holding them accountable
• Are thoughtful about tooling — you don’t throw in Zendesk for fun, but you know what good tooling looks like
• Can make a plan and execute on it, while getting buy-in along the way
• Have at least a baseline understanding of Web3 (or the drive to learn fast)

You will:

• Take full ownership of the CX function from day one
• Rebuild the help center and rethink how we structure user education
• Coach and manage our current junior support associates
• Define and enforce internal standards: tone, response time, quality
• Set up automation, triage, macros, and reporting across support channels
• Monitor performance (tickets, CSAT, resolution time) and drive improvements
• Collaborate with product and engineering to report bugs, feedback, and insights
• Create the first real roadmap for support operations
• Slowly transition the role from reactive to proactive — but you’ll start deep in the weeds

Compensation

Base gross salary: $2,500-$3,000

Token grant: 0.05%-0.15% of total STREAM supply (to be agreed after 6 month period); tokens will have vesting of 12 months lockup + 24 months linear vesting

How we work

We’re a remote-first, async-friendly team with a strong writing culture. Our team spans time zones, but we work synchronously between 12PM–3PM UTC.

Streamflow is built on the values of customer focus, respect, ownership, proactivity, and a growth mindset. You’ll find autonomy, trust, and smart people who care about what they’re building — but you won’t find a lot of handholding.

Links:

• Website
• dApp
• x.com (Twitter)

Apply Now: