Bitpanda is hiring a

Web3 Senior Specialist, Content & Knowledge Management

Your mission

As a Knowledge & Content Management Specialist, you will enable our Customer Care teams to provide world-class customer care by designing lean processes, creating customer-centric content and providing this at their fingertips.

What you’ll do

• Curate, review, and write valuable content for our Helpdesk and Customer Care teams that provides the best possible user experience.
• Design and update internal processes that serve as a foundation for world-class customer service.
• Manage and own the methods (Zendesk, Confluence & Slack) that we use to store and share information within the team.

Who you are

• 2 years+ experience with writing and managing technical content. Copywriting and structured authoring experience with CCMS tools (Zendesk Guide, Confluence) is beneficial.
• Tech-savvy (familiarity with HTML and CSS) & passionate about content creation.
• Champion & implement innovative practices that support knowledge capture and transfer, collaboration and knowledge sharing.
• Excellent writing and communication skills in German and English are required (C2 level).
• Understanding of how to create and maintain customer-centric processes.

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