Bitpanda is hiring a

Web3 Service Center Engineer

Your mission

As Service Center Engineer you are part of Service Center that provides 24/7 support and is organised in a decentralised way spread across Europe. You will perform 24/7 monitoring and coordinate and fulfil Service Requests and Incidents in the company. Additionally you support the implementation of a service based operating model that optimises cloud capabilities. Agile thinking is the baseline for consistent service improvements. The reduction of incidents, downtimes and degradations is a key element in striving for operational excellence. You enhance the business-critical service reliability through initiatives addressing technical, procedural, cultural, and organisational improvements.

What you’ll do

• You will work in a shift model to provide 24x7 support for Bitpanda
• You act as SPOC for incident and service requests for Bitpanda organisation and its Whitelabel Partners
• Complete monitoring of a service environment
• Coordinate resolution on major incidents and lead task forces to mitigate any production impact
• First-line support of the service landscape and cloud infrastructure
• Responsible for assisting in maintenance activities
• Coordinate problem tracking and resolution across our service catalogue.
• Monitoring alarms-analyze, fix, dispatch.
• Reporting systems performance metrics.
• Coordinate with third party hosting technical personnel.
• Work closely with all technical service teams to implement strategies that will increase reliability, availability, and uptime for services.
• Measure and improve the end-to-end performance of the assigned services against agreed Service Level Agreements and business targets

Who you are

• You have a MSc or BSc in Information Systems, Computer Engineering or a similar relevant field
• Hands-on personality, self-driven, somebody who likes to be involved rather sitting on the sidelines
• You have the ability to coordinate resources efficiently
• You are highly collaborative and communicate effectively

Our Tech Stack

• Backend: Java 11+ , Golang, Python, PHP
• Frontend: VueJS, Angular, Typescript
• Mobile: Swift (iOS) and Kotlin (Android)
• Others: Kafka, AWS, Kubernetes, MySQL, Groovy, Django, NGINX
• Blockchain

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