Circle is hiring a

Web3 Staff IT Engineer

What you’ll be responsible for:

The Staff IT Engineer will help maintain and improve our Macintosh systems, network infrastructure, and end-user support for all remote workers worldwide. We’re looking for an energetic people-person to be able to interface enthusiastically with all levels of users within Circle.

What you'll work on:

• Implement automation to make IT processes repeatable, scalable, and secure
• Troubleshoot issues with OS X, Macintosh hardware, networking, security issues and other needs that arise
• Manage and audit hardware inventory and software site licenses, as well as security and compliance policies
• Provide training to employees, both formal and ad hoc, on software usage and good security practices
• Work with stakeholders to build systems and processes
• Provide VIP service to local, and traveling teams in the APAC area.
• Manage and resolve Service requests and incidents as part of a 24x7 global IT team.
• Assist with onboarding and off-boarding of employees in the Singapore office, as well as remotely throughout the APAC region.

You will aspire to our four core values:

• Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
• Mindful - you seek to be respectful, an active listener and to pay attention to detail.
• Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
• High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you'll bring to Circle:

• Exceptional interpersonal and communication skills
• 4+ years experience with deployment, configuration projects working with Apple macOS systems and related peripherals
• 3+ years experience in an IT customer service environment
• Recent experience leading others in an enterprise project/rollout of IT systems/applications
• Experience monitoring and resolving issues in an ITSM ticketing system, e.g. FreshService or similar
• Experience with ITIL process frameworks (Incident, Change, Service, Problem)
• Apple MDM experience (Kandji)
• Google Workspace administration experience
• Configuration management and automation experience using shell scripts or Python

Apply Now: