Fortress Blockchain Technologies is hiring a

Web3 Customer Relations Specialist

Who is Fortress?   Fortress Blockchain Technologies is a fintech company building the foundation for our digital futures. The company spans traditional markets and banking, neo-banking, blockchain technologies, cryptocurrency, NFTs, and metaverses through a suite of services and REST APIs. With our products and APIs, clients can build their platforms with a backend to service everything they would need to modernize with our burgeoning digital economy.   Job Summary: Fortress Group is seeking a hard-working and self-driven individual to join our energetic, forward-thinking Customer Operations team. We are a rapidly growing, challenger fintech company in Summerlin with emphasis currently on payment processing for both consumer and business accounts.   Job Responsibilities: ·       Providing exceptional and timely support to customers and businesses via email, chat, and phone. ·       Multi-tasking across multiple systems and applications including Zen Desk, and internal customer tooling. ·       Coordinating and building relationships with other departments. ·       Troubleshooting technical issues. ·       Assisting businesses with completing sign up process and uploading required documentation during sign up process. ·       Providing support to sales, funds processing, compliance, and dev teams. ·       Facilitating a deep knowledge and understanding of our products. ·       Continuously developing skills and industry knowledge to enhance the value of all customer interactions.   Job Skills: ·       Communication Skills – Excellent communication, written and oral. Communicates well with peers, colleagues (including leadership), and customers on a regular basis. Ability to convey messages and ideas concisely and effectively with professionalism. ·       Driven to provide the best customer experience and continually improve performance. ·       Feedback Driven – Open to feedback and always striving for self-improvement. Collaborating on feedback and improvement plans with your direct leader. ·       Planning, Organizing, Time Management, Prioritization – Can plan personal timeline to meet specific task goals. Understands the requirement to be organized and work in an organized fashion. Works efficiently with a pre-defined schedule or set of existing priorities but can also effectively prioritize situations and emergencies. ·       Work Style, Ethic and Initiative – Works well independently and in groups. Demonstrates ability to communicate and work accordingly with other departments and external businesses. Able to stay focused and maintain drive throughout a busy and heavy workflow. Self-motivated, and understands what needs to be done without requiring instruction. ·       Critical Thinking & Problem Solving – Identifies constraints, bottlenecks, and potential problems for a variety of internal and external processes with little to no clear resolution. Consistently taking ownership of problems while providing a solution with appropriate documentation/explanation. The ability to understand complex situations and drive to a meaningful outcome. ·       Detail Oriented – Ability to address details specific to individual tasks as well as understanding the big picture associated with given task. ·       Conflict Resolution – Able to address conflicts internally and externally related to tasks/processes for which they have direct ownership. ·       Familiarity with Zendesk or other CRM systems.   Desired Qualifications & Experience: ·       Bachelor's degree preferred ·       2+ years of customer service experience required. ·       Prior knowledge and experience working in the fintech industry. ·       Must have open availability to work early mornings, nights, and weekends. ·       Desire to work in a fast-paced environment that evolves with customer and business needs. ·       Must be located in the Las Vegas area.   Physical Requirements: ·       Prolonged periods of sitting at a desk and working on a computer. ·       Must be able to lift up to 15 pounds at times.   Job Type: Full-time   Work Location: One location in Las Vegas (Downtown Summerlin)

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