ZenLedger.io is hiring a

Web3 Customer Success Specialist

Join Our Team at ZenLedger!

About Us: ZenLedger.io assists individual cryptocurrency investors and accountants with tax filings. We've helped thousands of customers manage over $1B in transactions. From crypto accounting to DeFi, NFTs, and yield farming, we’re here to simplify the complex world of crypto for investors, tax professionals, and accountants alike.

Who We Are: We're a venture-backed team of 25, founded in 2017. At ZenLedger, we value autonomy and innovation. We hire talented, driven individuals, present them with challenging problems, and equip them with the resources to succeed. We thrive in a remote-first environment, valuing work-life balance and fostering a fun and inclusive culture.

Why You'll Love Working Here:

• Remote-First: Work from anywhere you feel most productive.
• Flexible Schedule: We understand life happens outside of work.
• Engaging Culture: Share laughs and conversations about travel, sports, pop culture, and memes.
• Passionate Team: We're enthusiastic about crypto and the positive impact of our work.

Compensation and Benefits:

• Salary: $50k-$65k
• Benefits: Comprehensive package including health insurance
• PTO: Unlimited, with manager approval

About the Role: As a Customer Support Specialist, you'll guide our customers through our application, third-party crypto wallets, and exchanges and address basic accounting and tax issues. Your day-to-day will involve creating simple spreadsheets, account adjustments, and troubleshooting errors by collaborating with other departments.

Responsibilities:

• Provide support via phone, email, and chat
• Schedule video calls for screen-sharing sessions
• Assist customers during evenings and weekends as needed
• Collect and share customer feedback for continuous improvement
• Maintain professionalism and uphold respectful interactions with customers

What We’re Looking For:

• Creative Problem Solver: Enjoy tackling challenges and finding innovative solutions.
• Self-Motivated Learner: Stay updated in the ever-evolving crypto industry and share insights with the team.
• Collaborative and Adaptive: Thrive in a dynamic environment and swiftly adjust to changing priorities.
• Clear Communicator: Convey information professionally and succinctly.
• Customer-Centric: Passionate about helping others navigate the world of cryptocurrency.

Requirements:

• Previous experience in customer support
• Willingness to work PST hours
• Strong interest in cryptocurrency and its future
• Excellent listening and problem-solving skills
• Ability to present ideas in a user-friendly manner
• Attention to detail

Apply Now: