Zamp is hiring a Web3 Customer Success
Compensation: $86k - $102k estimated
Location: Bangalore
Customer Success
Bangalore OR Gurgaon / Bangalore / Gurgaon
Customer Success /
Full time /
On-site
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About Zamp:
Zamp is a financial technology company with a bold vision of reimagining the future of finance.
Finance teams globally face manual, repetitive, and cumbersome tasks. We at Zamp want to empower them with time, calm, money, and joy, tackling harder problems. We foresee four key themes shaping the finance org of the future:
Increased Connectivity: Fragmentation across banks, partners, and platforms complicates finance. We envision a seamlessly connected future, abstracting away complexity for real-time data access.
AI Automation: Manual tasks like data transformation and reconciliation will be automated by intelligent AI agents, allowing teams to focus on strategic endeavours.
Democratised Intelligence: AI-driven insights will be universally accessible, empowering better and faster decision-making, leading to exponential growth for companies.
Evolving Financial Infrastructure: Regulatory-compliant advancements like real-time payments and blockchain technology will revolutionise financial exchange, driving efficiency and adaptation.
Zamp, founded in 2022 by our experienced leader - Amit Jain, an IIT Delhi and Stanford graduate, and industry veteran with over 20 years of experience, previously held significant roles including Managing Director at Sequoia Capital and Head of Asia Pacific at Uber.
Our seed funding round raised ~$22Mn from Sequoia Capital, Dara Khosrowshahi (CEO, Uber), Tony Xu (CEO, Doordash), Marcelo Claure (ex-CEO, Softbank International), and other prominent angel investors.
At Zamp, we are excited about what the future holds. We are a team of dreamers, builders, product thinkers building for the new world!
About the Role:
The Customer Success role at Zamp is pivotal in building lasting relationships with our clients, driving user adoption, and ensuring customer satisfaction and retention. You will be the customer's advocate within Zamp, ensuring their voices are heard and their needs met.
Key Responsibilities:
- Onboard Customers:
- Guide new clients through the onboarding process, ensuring smooth transitions and timely completions
- Facilitate the signing of necessary contracts and ensure all security approvals are obtained
- Maintain Customer Satisfaction:
- Develop and maintain strong, long-term relationships with clients to foster trust and satisfaction
- Address any customer concerns promptly and effectively, ensuring high levels of satisfaction
- Be available to clients, maintaining an approachable and responsive demeanor (“be one phone call away”)
- Foster personal connections by taking key stakeholders out for dinners and other relationship-building activities
- Technical Support:
- Address technical queries related to our API products, including resolving issues related to breaking changes and other technical questions
- Collaborate with the product and tech teams to ensure seamless integration and usage of Zamp’s API products
- Proactive Customer Engagement:
- Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes with Zamp's solutions
- Proactively monitor customer health and engagement, identifying and addressing any potential issues or risks
- Create and deliver training sessions and resources to help customers maximize the value of our products
- Cross-Functional Collaboration:
- Collaborate with the product, marketing, and sales teams to provide customer feedback and insights, contributing to continuous improvement of Zamp's offerings
- Customer Success Strategy:
- Develop and implement customer success plans, outlining clear goals, milestones, and strategies for client success
- Track and report on key customer success metrics, such as renewal rates, churn rates, and Net Promoter Scores (NPS)
Qualifications & Skill Set Required:
- Bachelor's degree in Business, Marketing, or a related field
- 3+ years of experience in a customer success, account management, or related role, preferably in the B2B fintech industry
- Strong understanding of financial products and services, with the ability to quickly learn and articulate the benefits of Zamp's offerings
- Excellent communication and interpersonal skills, with a talent for building rapport and trust with clients
- Proactive problem-solving skills, with the ability to identify issues before they escalate and implement effective solutions
- Experience working with CRM systems and customer success tools
- Data-driven mindset, with the ability to analyze and interpret customer data to drive decision-making
- High level of empathy and customer-centric approach, with a passion for helping clients succeed
- Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities simultaneously
- Ability to work collaboratively in a fast-paced, startup environment, adapting to changing priorities and needs
Our Culture and Benefits:
If you're passionate about building from the ground up, you've found your ideal spot! We're establishing a company where ideas reign supreme, communication flows openly, builders are empowered, and meritocracy is key—all while maintaining utmost transparency.
Here's your chance to join our early team, collaborating directly with the founding team and given free rein to unleash your creativity. We're all about hard work, hustle, and delivering unparalleled products and experiences to our customers. As we embark on a mission to revolutionize financial operations for companies, we're seeking stellar individuals like yourself to hop on board our rocket ship!
Here are some of the exciting perks we offer:
- Competitive salaries and stock options with substantial potential upside
- Working alongside top-notch talent—seriously, we don't joke about that
- A diverse and inclusive workspace
- Comprehensive medical insurance covering employees, spouses, and children
- A culture that celebrates every victory, big or small
- Opportunities for continuous learning and skill development
- Good food, games, and a comfortable office environment that feels like home
Embark on an extraordinary journey by joining our team and collaborating with the finest minds, crafted at the forefront of prominent companies like Amazon, Uber, Facebook (Meta), McKinsey, Bain, Stripe, Microsoft, Razorpay, Browserstack, Zomato, Lenskart, and many more!
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