Swan is hiring a

Web3 Entity Onboarding Specialist - Swan IRA

The Company

Swan is the leading education focused Bitcoin-only onramp for retail customers, high net worth individuals and corporations looking to save in Bitcoin for the long term. We hire passionate Bitcoiners who want to work with a self-motivated and fully distributed startup team.

The Role

At Swan, we are committed to building the best experience for onboarding Corporate and Retirement accounts. We currently have two openings—one for the Eastern Time Zone and another for the Pacific. We're seeking two passionate team members who embody servant leadership, possess exceptional customer service skills, and are eager to facilitate the transition of companies, trusts, and IRAs to becoming Swan Clients.

Your Responsibilities:

• Working with Corporate and Retirement accounts to onboard their entities
• Communicating with our custodian to ensure accounts are onboarded in a timely manner
• Understanding requirements for onboarding different entity/account types and continuously seeking to improve requirements over time
• Thinking creatively around improving our onboarding process
• Troubleshooting entity account issues

Skills and experience that will help you succeed:

• Excellent communication skills, desire to own and lead a product from concept to execution
• Strong attention to detail
• Desire to work in a fast paced start-up environment where you’ll have a lot of say in the product and a lot of responsibility
• A true passion for Bitcoin as a world-changing innovation in money and freedom. We’re not a crypto or blockchain company. We don’t care if you’ve done any of those things in the past, but here we’re all about onboarding people into Bitcoin!

Here's a bit about our culture:

• We’re a small but growing team: Fully distributed across the world, Slack and video conferencing are huge here.
• We’re very flat: Leadership is desired and encouraged, we hire people who care about the product they are working on.
• We’re Bitcoiners: We find solutions that encourage Bitcoin principles. Many of us pull double duty alongside our main job, produce content for the Swan Signal blog or live show, and spend some of the day on Twitter educating the masses. We love Bitcoin, and it comes through in our daily chats, meetings, and actions.

Join us, become a Swan!